Support Helpdesk

3 days ago

Noida, Uttar Pradesh, India Cevious Technologies Full time

Job Summary:

We are looking for a proactive and organized Customer Support Co-ordinator to manage day-to-day support activities including ticket creation, task assignment, and client communication. The ideal candidate should have good communication skills, a customer-first approach, and basic knowledge of Excel.

Key Responsibilities:

  • Raise support tickets based on client issues and follow up until resolution.
  • Assign tasks to the respective team members or departments.
  • Make regular feedback or follow-up calls to clients regarding their issues.
  • Maintain proper records of support requests and resolutions.
  • Ensure timely updates to clients regarding the status of their issues.
  • Coordinate internally with different departments to ensure smooth handling of tasks.
  • Maintain reports and logs in Excel or Google Sheets.
  • Identify repeated issues and escalate them to senior management.
  • Ensure high client satisfaction through prompt and clear communication.
  • Support the team in managing SLAs and service timelines.

Requirements:

  • Minimum 1 year of experience in support, coordination, or operations role.
  • Good communication skills (verbal & written).
  • Basic knowledge of Microsoft Excel or Google Sheets.
  • Ability to multitask and prioritize tasks efficiently.
  • Strong organizational and follow-up skills.
  • Customer-oriented attitude with problem-solving ability.

Preferred Skills:

  • Experience with ticketing systems
  • Knowledge of service workflows and basic reporting
  • Experience in client handling or support coordination

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Work Location: In person

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