Principal Product Manager

Job Title:

Principal Product Manager - Technical

Overview:

Role Overview

Mastercard seeks to define a world beyond cash. To accelerate this mission, we are committed to building and scaling products as well as applications that transform payments of any type through consistent customer experiences.  

The Platform Services program was created to provide the tools to support scalable, safe ways for our customers to interact with Mastercard through enterprise messaging services, API and event gateways and file transfer services.  

As the Principle of Product Management-Technical for Platform Services you will drive building best in class product offerings, ensure operational excellence, and lead cross-functional teams to deliver high-impact solutions that meet customer needs and business goals. This role requires strong leadership, cross-organizational influence, and the ability to align product outcomes with business goals.

You have a curiosity to keep abreast on the latest technologies and have a proven track record of building global platform products.  

Key Responsibilities

Product Strategy & Vision

Define and communicate the vision and direction for the assigned products – specifically in the area of File Transfer

Make strategic trade-off decisions across multiple products and features in a portfolio.

Identify innovations and lead test-and-learn experiments to enhance customer value.

Conduct competitive analysis to inform product decisions and roadmap development.

Execution, Delivery & Testability

Monitor feature development and associated defects, using data to drive decisions.

Ensure testability is embedded in product design and development, enabling robust validation and faster deployment cycles.

Use runtime metrics and customer feedback as a feedback loop into the product backlog.

Drive adoption of platform products across multiple marketplaces with minimal oversight.

Deliver post-launch reviews and incorporate learnings into future plans.

Data-Driven Decision Making

Continuously analyze key performance indicators (KPIs) and drive improvements.

Leverage data analysis to solve complex or ambiguous problems and present insights to senior leadership.

Identify short- and medium-term risks and propose mitigation strategies.

Stakeholder Engagement

Engage with business stakeholders and customers to gather feedback and align on roadmap priorities.

Represent Mastercard in external stakeholder discussions, including escalations and strategic planning.

Share best practices across teams and foster a culture of collaboration and transparency.

Participate in customer research to gain real-world insights into product value and user needs.

Translate customer feedback into actionable product enhancements and roadmap updates.

Team Leadership & Operations

Mentor junior PM-Ts managing individual components.

Coordinate team-wide improvement goals and ensure alignment with organizational strategy.

Build strong relationships across internal teams to drive strategy and execution.

Qualifications

8+ years of product management experience, with at least 3+ years in a technical product role.

Proven track record of owning and delivering platform or enterprise-scale products.

Strong understanding of platform architecture, APIs, and system design.

Demonstrated ability to set product vision, define OKRs, and influence cross-functional teams.

Experience working with runtime metrics, operational dashboards, and data-driven decision-making.

Excellent communication and stakeholder management skills, including experience with executive-level reporting.

Experience mentoring junior PMs and leading product operations across teams.

Familiarity with Agile methodologies, product lifecycle management, and go-to-market strategies.

Bachelor's degree in Computer Science, Engineering, or a related field; MBA or equivalent experience is a plus.

Ready to Join Us?

If you're looking for exciting opportunities with a technology giant in the payments industry, apply now and lead the way in building impactful platform products.To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.

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