Firewall Support Engineer

6 days ago


Mumbai, Maharashtra, India Aritone Global Ventures Ltd Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Position Overview : As an L1 Support Engineer specializing in Palo Alto Networks, you will be responsible for providing technical support and assistance to customers using Palo Alto Networks' security solutions. You will work as part of a team to troubleshoot and resolve customer issues, perform system configurations, and ensure the smooth operation of Palo Alto Networks' products. This is an entry-level position that requires foundational knowledge of network security and a strong willingness to learn and grow within the role.

Key Responsibilities :

- Provide technical support to customers via phone, email, and ticketing system regarding Palo Alto Networks' security products, including firewalls, virtualized firewalls, and other security appliances.

- Troubleshoot and resolve customer issues related to firewall policies, network connectivity, VPN configurations, threat prevention, and other security features.

- Collaborate with customers, cross-functional teams, and vendors to diagnose and resolve complex technical issues and provide timely resolutions.

- Perform system configurations and assist customers with initial product installations, upgrades, and migrations.

- Monitor and analyze system logs and events to identify and respond to security threats and performance issues.

- Document customer interactions, troubleshooting steps, and solutions in a knowledge base to enhance the team's collective knowledge and improve customer support efficiency.

- Stay up-to-date with the latest trends and advancements in network security technologies, Palo Alto Networks' products, and industry best practices.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

- Knowledge of network security concepts, protocols, and technologies, including TCP/IP, VPN, SSL/TLS, IDS/IPS, and next-generation firewalls.

- Familiarity with Palo Alto Networks' security products and technologies, including PAN-OS, GlobalProtect, and WildFire, is a plus but not mandatory for entry-level positions.

- Basic understanding of network infrastructure components such as routers, switches, and load balancers.

- Strong analytical and problem-solving skills to diagnose and resolve technical issues.

- Excellent communication skills, both verbal and written, with the ability to explain complex technical concepts to customers in a clear and concise manner.

- Ability to work well in a team-oriented environment and collaborate effectively with cross-functional teams.

- Flexibility to work in shifts and provide on-call support as required.


  • Firewall Engineer

    6 days ago


    Mumbai, Maharashtra, India Essen Vision Software Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Engineer Firewall (L3& L4) Required Skills: Firewalls, Checkpoint, Palo Alto, Fortinet, cisco, Web ATP, Algo Sec, Network Intrusion Prevention System, Malicious IP Blocking, Firewall Policy Management, Monitoring network security devices, Analyzing triggered alarms, Daily ticket management, Handling incidents, Taking backup for SOC devices, Firewall...


  • Navi Mumbai, Maharashtra, India Techf Solutions Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    We are seeking a skilled WAF L2 Engineer to manage & support Web Application Firewalls(WAF) with a strong focus on Akamai Kona Site Defender and related Akamai securitysolutions. The candidate will provide operational support & incident response.


  • Mumbai, Maharashtra, India Live Connections Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    JD Below:Checkpoint Firewall:Implementation, Upgrade and Managing the Checkpoint FirewallAdd/modify/delete firewall rules and pushMitigate the vulnerabilities by periodic firmware upgrades and hotfix patches also device upgradesCoordinate with vendor for part replacement and high priority issuesAnalyze and perform bug scrub validation for the newly...


  • Mumbai, Maharashtra, India OpelOx Technologies Private Limited Full time ₹ 3,60,000 - ₹ 10,80,000 per year

    Bachelor degree in Computer Science, Information Technologywith 7-8 yrs Experience in related field.Technical ExpertiseKnowledge and in-depth understanding of concepts of LAN, WAN, Wireless networks, Wired and Wireless connectivity, etc.In-depth knowledge in functioning of various networking protocols such as TCP/IP, BGP, OSPF, EIGRP and its usage.Knowledge...


  • Mumbai, Maharashtra, India TECEZE Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Title:Support Engineer – IT Operations (Network)Location:Mumbai & PuneDuration:FulltimeClient:PWC (PricewaterhouseCoopers Services)Experience:1–3 yearsJob DescriptionWe are looking for a motivatedSupport Engineerwith 1–3 years of experience inIT Operations and Network Support. The candidate will be responsible for monitoring, troubleshooting, and...


  • Mumbai, Maharashtra, India Jobz Un Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The Network Engineer will be responsible for the design, implementation, maintenance, and support the networking infrastructure. This role ensures the secure, reliable, and efficient operation of data, voice, and security networks across branches Required Candidate profileExperience in Maintenance of IT systems & Peripherals - Computers, Printers, Hardware...

  • IT Support Engineer

    6 days ago


    Mumbai, Maharashtra, India Arting Digital Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Posting title: IT Support EngineerExperience: 5+ YearsLocation: MumbaiWork mode: On-sitePrimary skills: IT support, IT operations, troubleshooting, Client Management, Network SecurityQualification: Any Technical DegreeRoles & Responsibilities:Serve as the first point of contact for IT escalations via phone, email, and chat. Provide remote troubleshooting...


  • Mumbai, Maharashtra, India KPMG Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JOB DESCRIPTION About KPMG in IndiaKPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices...

  • IT Support Engineer

    4 weeks ago


    Mumbai, Maharashtra, India Arting Digital Full time

    Posting title : IT Support EngineerExperience : 5+ YearsLocation : MumbaiWork mode : On-sitePrimary skills : IT support, IT operations, troubleshooting, Client Management, Network SecurityQualification : Any Technical DegreeRoles & Responsibilities :- Serve as the first point of contact for IT escalations via phone, email, and chat.- Provide remote...


  • Mumbai, Maharashtra, India CRISIL Ltd Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Network Support Engineer L2 - Third Party payroll Department Corporate Group Job Description Key Responsibilities: 1. Network Maintenance and Support: Monitor and troubleshoot network issues, resolving problems in a timely and efficient manner. Perform routine maintenance tasks, such as backups, firmware updates, and configuration changes. Ensure...