Technical Support Lead

3 days ago


Bengaluru, Karnataka, India VAYUZ Technologies Full time ₹ 10,000 - ₹ 60,000 per year

We are looking for a proactive
Tech Support Lead
to manage our support team, handle escalations, and improve overall customer experience. You will play a key role in troubleshooting complex issues, collaborating with developers, and driving support excellence.

Responsibilities

  • Lead and mentor the support team, ensuring timely and high-quality resolutions.
  • Act as the escalation point for complex technical issues.
  • Collaborate with developers, QA, and product teams to resolve bugs and improve stability.
  • Drive root-cause analysis and implement best practices.
  • Monitor support trends and optimize processes.

Requirements

  • 5+ years in technical support, with 2+ years in a lead role.
  • Strong expertise in troubleshooting across
    Windows, macOS, Linux
    .
  • Hands-on with
    PHP, MySQL, CodeIgniter (CI1 & CI4), JavaScript, AJAX, CSS
    .
  • Experience with
    Zendesk/Jira, TeamViewer/AnyDesk, Bitbucket
    .
  • Strong debugging, testing, and QA collaboration skills.
  • Excellent problem-solving and communication abilities.


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