Invigilater/Test Center Administrator

2 weeks ago

Ahmedabad, Gujarat, India Pearson Full time ₹ 3,00,000 - ₹ 6,00,000 per year

REQUIRED KNOWLEDGE AND EXPERIENCE
Education and Experience: 

• 6 months customer service experience required

• Exposure in a testing environment strongly preferred

• Experience with Microsoft Office and Windows applications required

Skills, Knowledge and Abilities: 

• Customer service skills required

• Strong written and oral communication skills 

• Ability to communication both technical and functional

• Ability to work independently

• Effective time management skills

• Ability to handle a reasonable amount of stress

• Strong attention to detail

• Problem solving skills 

• Alertness and courage

• Ethics and trust

• Knowledge in operating a computer, fax, and other office equipment

Other (license/certification): 

• Annual Pearson Professional Centers certification for Test Administrator required

• Must pass re-certification annuall

PRIMARY RESPONSIBILITIES 
1. Operational Administration

• Assure equipment is operational and test stations are free of extraneous materials

• Review transmissions logs (uploading of current day's test results & daily downloading of 
examinations and site schedule) from software that automatically connects to hub system 
periodically 

• Communicate and work with VSS technical support to investigate and fix technical issues

• Test Center cleaning if applicable

2. Customer Service

• Review test roster and prepare accordingly for candidates including special 
accommodation preparation

• Check in candidates and verify identifications

• Explain the test process briefly

• Help candidates to place all personal belongings in a personal locker 

• Escort examinee to assigned test station

• Help the examinee begin the tutorial/test

• Answer any questions before the timed portion of the test begins

• Monitor examinees 

• Record and report all problems or discrepancies in a timely and efficient manner that 
arise in connection with an exam, a candidate or the testing center itself

• Print the test results after the candidate completes the test

3. Quality Assurance and Continuous Improvement

• Ensure the adherence to the Pearson Professional Center quality and security measures 

• Recognize and identify potential areas where existing policies and procedures require 
change or where new ones need to be developed and shared

WORK ENVIRONMENT AND CONDITIONS
Physical requirements: 

• Be comfortable to work in a quiet testing environment

• Be flexible in work hour

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