csm

2 weeks ago


Mumbai, Maharashtra, India Cashflo Full time

Key ResponsibilitiesBuyer & Stakeholder ManagementOwn relationships across CFO, Treasury, Finance Ops, and IT teamsBuild strong advocacy at middle management levelsManage escalations, reviews, and quarterly strategic discussionsAct as the single point of accountability for buyer programsProgram Scaling & OptimizationDrive invoice flow growth and vendor participationIdentify and resolve program bottlenecksGuide buyer-side decisions on policy, rates, and capital allocationEnsure smooth integrations and post-go-live supportData & AnalyticsTrack program performance across key metricsPerform basic analysis to identify trends and opportunitiesTranslate insights into clear actions for internal teams and buyersUse data to support strategic conversations and decisionsExpansion & Cross-SellIdentify SaaS automation and lending opportunitiesDrive buyer-led vendor conversion initiativesSupport nuanced conversations around rates, approvals, and urgency cases What We're Looking ForExperience1–4 years of experience in:B2B fintechSaaS program managementEnterprise customer successConsulting / operations with client exposureSkillsStrong stakeholder management and communicationAnalytical mindset with comfort around dataStructured problem solvingCommercial awarenessMindsetOwnership > executionProactive, not reactiveComfortable in ambiguityHigh accountability and bias for action This role directly drives:Program scale and revenue growthBuyer satisfaction and retentionCross-sell and expansion opportunities


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