Telecaller / Office Administrator - Female
4 days ago
Job Summary:
We are seeking a proactive and detail-oriented Telecaller / Office Administrator with at least 1 year of experience in a steel distribution or similar industry. The candidate will be responsible for handling customer communication via phone, supporting sales operations, maintaining office documentation, and assisting with day-to-day administrative tasks.
Key Responsibilities:
Telecalling:
- Make outbound calls to existing and potential customers to promote products and services.
- Follow up on inquiries and leads received from the sales team or website.
- Maintain a customer database and update interaction details regularly.
- Handle customer queries related to product availability, pricing, and delivery timelines.
- Coordinate with the sales and dispatch teams for order status and delivery schedules.
Office Administration:
- Maintain and update records such as purchase orders, invoices, challans, and delivery notes.
- Assist with preparing quotations, sales orders, and follow-up documentation.
- Coordinate with logistics for dispatch planning and tracking.
- Manage incoming and outgoing correspondence, including phone calls and emails.
- Support day-to-day administrative functions including filing, scanning, and documentation.
- Monitor office supplies and coordinate with vendors for procurement.
Requirements:
- Minimum 1+ years of experience in telecalling or office administration, preferably in the steel or trading industry.
- Good communication skills in English, Hindi, and regional language (as applicable).
- Proficiency in MS Office (Excel, Word, Outlook) and familiarity with Tally / ERP software is a plus.
- Strong organizational and multitasking skills.
- Ability to work independently and in a team environment.
- Basic knowledge of steel products (pipes, sheets, rods, etc.) is an added advantage.
Education: Graduate in any discipline (Commerce / Business Administration preferred).
Experience: 1+ years of experience in telecalling or office administration
Salary offer: ₹20000
Job Location: Kochi
Job Types: Full-time, Permanent
Pay: Up to ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Education:
- Bachelor's (Preferred)
Experience:
- telecalling: 1 year (Preferred)
- office administration: 1 year (Preferred)
- MS Office: 1 year (Preferred)
- steel products (pipes, sheets, rods, etc.): 1 year (Preferred)
- Tally / ERP software: 1 year (Preferred)
Work Location: In person
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