Telecaller / Office Administrator - Female

4 days ago


Cochin, Kerala, India ScalingUpWork Full time ₹ 2,00,000 - ₹ 2,40,000 per year

Job Summary:

We are seeking a proactive and detail-oriented Telecaller / Office Administrator with at least 1 year of experience in a steel distribution or similar industry. The candidate will be responsible for handling customer communication via phone, supporting sales operations, maintaining office documentation, and assisting with day-to-day administrative tasks.

Key Responsibilities:

Telecalling:

  • Make outbound calls to existing and potential customers to promote products and services.
  • Follow up on inquiries and leads received from the sales team or website.
  • Maintain a customer database and update interaction details regularly.
  • Handle customer queries related to product availability, pricing, and delivery timelines.
  • Coordinate with the sales and dispatch teams for order status and delivery schedules.

Office Administration:

  • Maintain and update records such as purchase orders, invoices, challans, and delivery notes.
  • Assist with preparing quotations, sales orders, and follow-up documentation.
  • Coordinate with logistics for dispatch planning and tracking.
  • Manage incoming and outgoing correspondence, including phone calls and emails.
  • Support day-to-day administrative functions including filing, scanning, and documentation.
  • Monitor office supplies and coordinate with vendors for procurement.

Requirements:

  • Minimum 1+ years of experience in telecalling or office administration, preferably in the steel or trading industry.
  • Good communication skills in English, Hindi, and regional language (as applicable).
  • Proficiency in MS Office (Excel, Word, Outlook) and familiarity with Tally / ERP software is a plus.
  • Strong organizational and multitasking skills.
  • Ability to work independently and in a team environment.
  • Basic knowledge of steel products (pipes, sheets, rods, etc.) is an added advantage.

Education: Graduate in any discipline (Commerce / Business Administration preferred).

Experience: 1+ years of experience in telecalling or office administration

Salary offer: ₹20000

Job Location: Kochi

Job Types: Full-time, Permanent

Pay: Up to ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • telecalling: 1 year (Preferred)
  • office administration: 1 year (Preferred)
  • MS Office: 1 year (Preferred)
  • steel products (pipes, sheets, rods, etc.): 1 year (Preferred)
  • Tally / ERP software: 1 year (Preferred)

Work Location: In person


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