Sr. Manager Software Engineering(Routers/Voice)

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

The Engineering Manager demonstrates deep business, industry, and product knowledge to ensure the success of our customers by effectively managing a team of Engineers and Architects. In this role, the Engineering Manager will specialize in one or more lines of business, a specific cloud or industry to speak the customer language and ensure customer value realization. They are aligned by cloud strategy, building and encouraging positive relationships to help customers progress on their digital journey.

Salesforce is looking for technically strong, energetic, highly collaborative, and passionate leaders to lead our software engineering teams You will run and lead a team/teams of outstanding developers and keep quality in mind. We work in a collaborative environment, and we value open communication and feedback, code reviews, and making learning fun

• Drive the execution and delivery of features by collaborating with many multi-functional teams, architects, product owners and engineer

• Make critical decisions that attribute to the success of the product

• Proactive in foreseeing issues and resolving it before it happens

• Daily management of stand-ups as the Scrum Master for engineering teams

• Partner with PO to align with objectives, priorities, tradeoffs, and risk

• Ensuring teams have clear priorities and adequate resources

• Empowering the delivery team to self coordinate

• Be a multiplier and have a passion for team and team members' success

• Providing technical guidance, career development, and mentoring to team members

• Maintaining high morale and motivating the delivery team to go above and beyond

• Vocally advocating for technical excellence and helping the teams make good decisions

• Participating in architecture discussions and planning

• Participating in multi-functional coordination, planning, and reviews with leads from other engineering teams

• Maintaining and encouraging our culture by interviewing and hiring only the most qualified individuals

• Occasionally chipping in to development tasks such as coding and feature verifications to assist teams with release commitments, to gain an understanding of the deeply technical product as well as to keep your technical skill sharp

• A related technical degree required

• Min 13 years of Software Engineering experience with 3-5 years of proven track record leading sizeable teams with a distinguished track record on technically fast paced projects

• Experience leading large scale enterprise applications OR (there are 2 different roles) distributed systems, working with microservices and/or distributed architecture

• Strong verbal and written communication skills, organizational and time management skills

• Ability to be flexible, proactive, comfortable working with minimal specifications

• Experience with short release cycles, the full software lifecycle, and experience working on a product that's been released for public consumption

• Experience in hiring, mentoring and leading engineers

• Working experience of software engineering best practices including coding standards, code reviews, SCM, CI, build processes, testing, and operations

• Experience with Agile development methodologies. Scrum Master experience required

• Experience in communicating with users, other technical teams, and product management to understand requirements, describe software product features, and technical designs

• Strong knowledge of Salesforce product and platform features, capabilities, and best use of it

• Able to articulate the importance and value of Governance to Business and IT executives

• A good understanding of enterprise architecture principles is strongly preferred

• Ability to quickly grasp and distinctly explain technological and business concepts

• Serve as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to approach ensuring their success

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more

• World-class enablement and on-demand training with

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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