Team Lead- Customer Success in Gurgaon

1 day ago

Gurgaon, Haryana, India MoreTasks Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Team Lead - Customer Success

Employment Type: Full-time (24*7 rotational shifts)

Experience Required: At least 1 year

Working Mode: In-Office

Location: Sector 53, Gurgaon

Industry: Customer Service (International)

Salary: Best in Industry

About The Role
We are looking for a dynamic and experienced Team Lead – Customer Success to manage our international voice and chat support operations. The ideal candidate will lead a team of customer success executives to deliver exceptional service to global customers, ensure SLA adherence, and continuously improve service quality and team performance.

Key Responsibilities

  • Lead and supervise a team of customer success executives handling international calls and chat support.
  • Ensure prompt, professional, and effective resolution of customer queries and complaints.
  • Handle escalations efficiently, maintaining a high level of customer satisfaction.
  • Manage daily operations and ensure adherence to client SLAs, KPIs, and quality standards.
  • Provide support to end customers through emails, calls, and online chats by handling customer requests and queries
  • Conduct regular team meetings, performance reviews, and one-on-one sessions to drive performance and engagement.
  • Coach, train, and mentor team members to enhance communication, product knowledge, and problem-solving skills.
  • Monitor and analyze team performance metrics, preparing regular reports for management review.
  • Identify process improvement areas and collaborate with internal departments to implement effective solutions.
  • Maintain compliance with company policies, procedures, and service guidelines.
  • Foster a positive team culture focused on accountability, learning, and customer-centricity.

About Company: Set up in 2016, Moretasks had 10 employees, and now we are a family of above 200. Inspired by the Dutch work culture, we believe in a flat organizational structure with no cabins, no cubicles, and no hierarchical discrimination. We work, play, and party together. While a lot of Indian companies boast of having an open-door policy, most fail to practice it in essence. With a consistent focus on quality, we offer more tasks at less cost. We carry out manual and operational tasks that are critical to our client's business needs, when they need it and the way they need it.

  • Team Lead- Customer Success

    3 days ago

    Gurgaon, Haryana, India Moretasks Business Solution Limited Full time ₹ 5,00,000 - ₹ 6,00,000 per year

    Job Title: Team Lead - Customer SuccessEmployment Type: Full-time (24*7 rotational shifts)Experience Required: 6-7 yearsWorking Mode: In-OfficeLocation: Sector 53, GurgaonIndustry: Customer Service (International)Salary: Best in IndustryAbout the Role:We are looking for a dynamic and experienced Team Lead – Customer Success to manage our international...

  • Team Lead- Customer Success

    3 days ago

    Gurgaon, Haryana, India MoreTasks Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title:Team Lead- Customer SuccessEmployment Type:Full time (24*7 Rotational Shifts)Experience Required:6-7 yearsWorking Mode:In-OfficeLocation:Sector-53, GurgaonIndustry:Customer Service (International)Salary:Best in IndustryAbout this role-We are looking for a dynamic and experiencedTeam Lead – Customer Successto manage our internationalvoice and chat...

  • Customer Success Lead

    1 week ago

    Gurgaon, Haryana, India Trademo Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    About TrademoAt Trademo, we are transforming global trade and supply chains by leveraging cutting-edge AI technology to provide businesses with unparalleled visibility, compliance, and intelligence solutions. Our AI-driven platform simplifies the complexities of international trade, helping companies mitigate risks, enhance efficiency, and make data-driven...

  • Team Lead

    1 day ago

    Gurgaon, Haryana, India Travel Empire Ind pvt Ltd Full time ₹ 8,40,000 - ₹ 60,00,000 per year

    Job Title: Team Leader – Holiday Packages Experience: 3-6 years Location: Sector 51, Gurgaon Industry: Travel and TourismApply: Share resume over or Preference: Immediate Joiners| 7 Days or Serving Notice Period|We are conducting only face-to-face interviews, kindly consider this before applyingJob Summary: We are looking for a dynamic and experienced...

  • Customer Success Associate

    1 week ago

    Gurgaon, Haryana, India Star Hire Services Full time ₹ 3,12,000 - ₹ 3,48,000 per year

    Hiring Customer Success Associates (WFO - Gurgaon) with excellent English comms. Freshers or intl. support exp. preferred. 5-day work, rotational shifts/week-offs, both-way cabs. Salary: 26–29K CTC. 2 openings. Handle customer queries.

  • Customer Success Analyst

    2 weeks ago

    Gurgaon, Haryana, India Updatrr Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role located in Gurgaon for a Customer Success Analyst. The Customer Success Analyst will be responsible for ensuring customer satisfaction through effective support and service. Daily tasks include analyzing customer data, addressing customer issues, and...

  • Customer Success Intern

    19 hours ago

    Gurgaon, Haryana, India Fleetx Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Key ResponsibilitiesSupport the Customer Success team in managing day-to-day client interactions.Assist in handling client accounts based on size and requirements.Coordinate with internal teams to ensure timely delivery and client satisfaction.Maintain client data, reports, and trackers for performance monitoring.Understand and contribute to customer...

  • Customer Success Associate

    17 hours ago

    Gurgaon, Haryana, India RMV Workforce Corporation Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Role-Customer Success AssociateExp – 1+ yrsLocation: GurgaonShift- RotationalRequirements:Experience: Must have prior international customer support experienceQualification: Graduate (Any stream)Skillset:Excellent verbal communication in EnglishStrong interpersonal and customer handling skills

  • Customer Success Lead

    3 days ago

    Gurgaon, Haryana, India Sumtracker Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Skills: Excellent communication skills. Good with software products.Experience: At least 1 year experience at a SaaS companyOffice location: WeWork Platina, near Sikanderpur Metro Station, GurugramWork Policy: In officeAbout the roleWe are seeking a passionate and driven Customer Success Lead to join our team and play a critical role in ensuring our clients...

  • Customer Success Manager

    1 day ago

    Gurgaon, Haryana, India Insight Advisors PvtLtd Full time ₹ 72,00,000 - ₹ 1,00,00,000 per year

    We're Hiring – Customer Success Manager (CSM)Gurgaon | Startup ( 6 Days Working, 1st Saturday Off )Requirements:5–6 years of experience in Customer Success / Client EngagementBackground: B.Com / M.ComStrong understanding of B2B client handling & finance processesJoin This WhatsApp Group For More Job OpportunitiesJob Types: Full-time, PermanentPay: ₹50,...