Service & OF - Field Service

1 day ago

Gurgaon, Haryana, India Elekta Full time ₹ 6,00,000 - ₹ 12,00,000 per year
Are you a current Elekta employee?  

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?  

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details

Responsibilities - (Using e.g. bullet points, identify the detailed aspects and specific responsibilities of the role.

  • Conduct Servicing in area of responsibility

  • Liaison and customer support representative for the local region for Service support

  • Provide phone and email support, technical advice & ECSC support as appropriate to customers

  • Independently perform basic & complex  troubleshooting and repairs on the designated modality with  success rate of

       diagnosing the problem within given area while working within the escalation procedure.

  • Carry out the Field Change Orders, Safety Checks / Modifications, as instructed by the Elekta Product Supply Centre for the installed systems

· ownership of service deliverables for the  designated custormer site.

  • Perform routine calibrations , preventative maintenance and closure of  predictive &proactive  cases on their designated modality and secondary modality ality.

  • Conduct Planned Maintenance for Customers as required as per the PM protocols

  • Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.

  • Instruct customers in proper use of the equipment.

  • Assist Sales/Customer Service with technical advice.

  • Submit timely and accurately reports as assigned.

  • Conduct Parts inventory management at assigned customer sites

  • Maintain all company-leased equipment, including company computer, parts, and tools.

  • Perform other related duties as assigned or requested.

  • Incorporates Elekta Values into all department functions and responsibilities.

  • Adhere to all Elekta directives, policies and procedures

  • Ability to represent the organization in a professional and positive manner.

  • Uphold Elekta's philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization

  •  execute  equipment upgrade works .

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