Service Business Manager

6 days ago


Ahmedabad, Gujarat, India Mahindra & Mahindra Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Responsibilities & Key Deliverables

Key Responsibilities:

1. Customer Obsession

  • Ensure Same Day Delivery (SDD), Time Estimate Adherence (TEA), and Final Approval Adherence (FAA) performance as per RO targets.
  • Drive initiatives to enhance customer retention through proactive engagement and service experience improvement.
  • Strengthen customer feedback mechanisms and ensure quick closure of customer concerns.

  • Service Operations Excellence

  • Monitor and improve Free to Paid Service (FS/PS) ratio at dealerships to meet the 7-year retail target.

  • Ensure adherence to standard service processes and enhance throughput across workshops.
  • Guide dealerships in implementing process improvement actions based on performance analytics.

  • Digital Adoption

  • Drive 100% implementation and usage of New DMS and Genie platforms across all dealerships.

  • Promote digital-first operations to improve service transparency, efficiency, and customer convenience.

  • Profitability Management

  • Monitor and improve Service PBT (Profit Before Tax) for the Top 3 dealerships per RO.

  • Work closely with dealership management to optimize manpower productivity, parts margin, and service mix.

  • Business Expansion

    o Achieve targets for key Service Programs and Allied Businesses, including: Shield (Extended Warranty) /RSA (Road Side Assistance)/Accessories from Workshop – Maximize conversion and revenue contribution.

  • Network Capability Development

  • Identify skill and process gaps within dealership service teams and drive targeted capability-building initiatives.

  • Support new dealer onboarding and readiness for service business operations.

Preferred Industries

Automobile

Education Qualification

Diploma/Bachelors or Master

General Experience

7years and above

Job Segment: Automotive



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