Tele Calling Executive

5 days ago


K Pudur Madurai Tamil Nadu, India Maryann Elite Properties Full time

Telecalling Executive is responsible for contacting potential and existing customers over the phone to inform them about products/services, follow up on inquiries, generate leads, and support the sales team by creating opportunities.

Key Responsibilities

  • Make inbound and outbound calls to customers and prospects.
  • Respond to customer inquiries and provide accurate information.
  • Qualify leads and transfer sales-ready prospects to the sales team.
  • Explain products/services and handle customer objections.
  • Record call outcomes and update the CRM or database.
  • Follow up with customers to ensure satisfaction or close interest.
  • Meet daily/weekly call targets and performance metrics.
  • Provide feedback from customers to improve marketing/sales strategies.
  • Maintain professionalism and demonstrate excellent communication.

Required Skills

  • Excellent spoken communication skills in English (and local languages if needed).
  • Good listening and persuasion skills.
  • Basic computer skills and CRM knowledge.
  • Patience and ability to handle rejection positively.
  • Organized and detail-oriented.

Experience & Education

  • 12th pass or graduate (preferred in relevant fields).
  • Previous experience in telecalling/customer service is an advantage.
  • Performance Metrics
  • Number of calls made/answered per day.
  • Lead conversion rate.
  • Customer satisfaction and follow-up consistency.

Sales Executive — Job Description

Position Overview

A Sales Executive is responsible for selling products or services, building relationships with customers, meeting sales targets, and contributing to business growth. This role often involves field or office-based selling.

Key Responsibilities

  • Identify and approach potential customers through calls, visits, and networking.
  • Present and demonstrate products/services to customers.
  • Understand customer needs and propose suitable solutions.
  • Prepare and negotiate quotations, follow through to closing.
  • Maintain existing client relationships and follow up for repeat sales.
  • Track and achieve monthly/quarterly sales targets.
  • Report on sales activities, market trends, and competitor information.
  • Collaborate with marketing, telecalling, and support teams.
  • Attend trade shows, events, and meetings when required.

Required Skills

Strong interpersonal and negotiation skills.

Good communication and presentation abilities.

Result-driven, proactive, and target-oriented.

Basic to intermediate MS Office / CRM skills.

Confidence in field visits and client interactions.

Experience & Education

Graduate in any discipline (business/marketing preferred).

Prior experience in sales or customer relationship management is beneficial.

Performance Metrics

Sales revenue achieved.

New accounts added.

Customer retention and satisfaction.

Sales pipeline activity and lead follow-ups.

Key Differences (Telecalling vs. Sales Executive)

Feature Telecalling Executive Sales Executive

Primary Focus Calling and qualifying leads Closing sales and managing customers

Customer Contact Mainly phone/email Phone + face-to-face/client visits

Goal Lead generation Revenue and long-term relationships

Target Calls & leads Sales numbers/quotas

Job Type: Full-time

Pay: From ₹10,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Leave encashment

Work Location: In person



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