Manager / Sr. IT Manager

22 hours ago

Panjim, Goa, India BizNest Full time US$ 80,000 - US$ 1,20,000 per year

Job Summary:

We are seeking a dynamic and highly skilled Senior IT Manager to lead our technology infrastructure and digital transformation efforts. The ideal candidate must be hands-on, proactive, and capable of leading a team while having deep expertise across networking, ILL, cloud services, hardware, surveillance systems, inventory, AI tools, and software productivity solutions. Strong leadership and excellent communication skills are essential.

Key Responsibilities:

Leadership & Team Management:

  • Lead the IT team by example—be hands-on and involved in day-to-day problem solving.
  • Assign tasks, manage priorities, and ensure team productivity and growth.
  • Lead, mentor, and build a high-performing IT team.
  • Collaborate cross-functionally with departments to align IT goals with business strategy.
  • Identify training needs and ensure continuous skill development within the team.

IT Infrastructure & Networking:

  • Oversee and maintain robust LAN/WAN networks, switches, firewalls, and routing protocols.
  • Manage and maintain secure and scalable IT infrastructure across multiple sites.
  • Manage and troubleshoot Internet Leased Line (ILL) connectivity and uptime.
  • Ensure network security and data integrity across platforms.

Cloud & Server Management:

  • Manage cloud environments and hybrid infrastructures.
  • Ensure reliable internet connectivity, secure guest Wi-Fi networks, and proper server configurations.
  • Implement backup, disaster recovery, and data migration plans.

Hardware & Asset Management:

  • Manage procurement, maintenance, and life cycle of laptops, desktops, printers, and other hardware.
  • Maintain up-to-date inventory of all IT assets.
  • Monitor the lifecycle of assets from acquisition to disposal
  • Track movement of IT assets between departments or locations with proper authorization.

CCTV & Security Systems:

  • Implement, monitor, and troubleshoot CCTV and surveillance systems.
  • Ensure data storage and access protocols are followed.

AI & Digital Tools Proficiency:

  • Leverage AI tools to enhance IT operations, reporting, and automation.
  • Innovate and implement AI-driven solutions across departments.
  • Drive innovation in digital tools to enhance operational efficiency

Software & Productivity:

  • Advanced knowledge of MS Office Suite (Excel, PowerPoint, Outlook).
  • Support internal users in software installation, usage, and troubleshooting.
  • Maintain documentation of systems, licenses, incidents, and resolutions.

Vendor & Budget Management:

  • Coordinate with third-party vendors for procurement, AMC, licensing, and service delivery, etc.
  • Ensure timely renewals of AMC, licenses, and software subscriptions.
  • Prepare and manage IT budgets and cost-optimization strategies.
  • Maintain reports of all IT department for Audits

IT Policy, Compliance & Documentation

  • Draft, implement, and regularly update IT policies, SOPs, and user manuals.
  • Ensure IT compliance for internal audits and legal regulations.
  • Maintain documentation of systems, licenses, incidents, and resolutions.

Job Type: Full-time

Education:

  • Bachelor's (Preferred)

Experience:

  • Computer hardware: 2 years (Required)
  • Operating systems: 2 years (Required)
  • Firewall: 2 years (Required)

Work Location: In person

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