Digital Transformation Consultant
3 days ago
Consultant - Dgtl. Trnf.
Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400 clients with the help of our 44,000 employees.
Job DescriptionOwn engagements end-to-end: connect with internal and external stakeholders to understand briefs, frame problem statements, create roadmaps/engagement models, conduct (user) research, synthesize findings and imagine and prototype possible solutions Conduct process assessment workshops to find improvement opportunity areas and identify solution best suited to customer needs Manage end-to-end Digital Transformation projects for account; closely work with cross-functional teams from planning to closure Own, rationalize and quantify design decisions in proposed solutions Help choreograph the experience for individual client visits/workshops based on the problems we are looking to solve Facilitate workshops to solve problems using various solutioning techniques Help envision a 'way of working' for how user-centered design should function in a BPO/service environment We're looking for someone who has: Experience in P&C Insurance transformation (preferred) Experience of designing and/or implementing solutions in resource-constrained environments. Worked with client stakeholders directly; front-ended client engagements Worked on proposals/pitches/approach notes for design led projects in a service/enterprise environment Experience in a BPM/KPO/Captive/Contact Centre environment is a mandate
QualificationsAny Graduate / PG / MBA
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