Executice-CRM- Real Estate Industry

2 days ago

Mumbai, Maharashtra, India DC Consultants Full time ₹ 2,00,000 - ₹ 6,00,000 per year


Job Description:

We are having an urgent opening for the position  Executive CRM of  for a reputed company in Real Estate Industry at Thane(Wagle Estate) Location.

Job Description:

We are looking for an experienced Customer Relationship Executive, preferably having work experience of 2 years from Mumbai, with a background in real estate. The ideal candidate should have strong communication, excellent typing skills, and hands-on experience with CRM systems. The role involves managing customer interactions, ensuring high satisfaction levels, and assisting clients through the buying process in real estate projects.

Key Responsibilities:

  • Act as the main point of contact for customer inquiries regarding real estate projects.
  • Handle calls, emails, and chat inquiries with professionalism and efficiency.
  • Provide accurate information to customers about project details, availability, and other queries.
  • Maintain and update customer data within the CRM system, ensuring records are accurate.
  • Manage customer relationships, from inquiry to post-sale follow-up, ensuring a smooth and pleasant experience.
  • Assist customers in understanding booking processes, documentation, and payment schedules.
  • Address and resolve customer concerns, coordinating with other departments when necessary.
  • Generate reports from the CRM system to track customer interactions and project progress.
  • Keep customers informed about project updates, timelines, and key milestones.
  • Ensure timely resolution of customer complaints and escalate issues when needed.

Candidates Profile:

  • Previous experience as a Customer Relationship Executive in real estate is mandatory.
  • Must be based in Mumbai with in-depth knowledge of the real estate market.
  • Proficient in using CRM systems to manage customer data and track interactions.
  • Excellent verbal and written communication skills in English.
  • Strong typing skills and attention to detail.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Knowledge of the real estate sales process and documentation is essential.
  • Proficiency in replying to emails, speaking to customers.
  • Proficiency in excel, word, PowerPoint
  • 2+ years of experience in customer relationship management, specifically in real estate.
  • Bachelor's degree in Business, Communications, or related fields

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