Virtual WALK IN For NON VOICE Process Fresher

7 days ago

Coimbatore, Tamil Nadu, India NTT DATA, Inc. Full time US$ 40,000 - US$ 60,000 per year

Responsibilities:

  • Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support. 

    •    Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner.

    •    In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.
    •    Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry. 

    •    Adhere to established escalation procedures when mitigating complaints/escalations on the first contact. 

    •    Remain current on program information and business initiatives, as well as corporate products and processes. 

    •    Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions. 

    •    Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures.

    •    Accurately complete appropriate documentation for each transaction.

    •    End each call by completing all required activity in order to fulfill customer requests.

Requirements:

  • Excellent communication skills, both verbal and written.

    •    Fluent in English

    •    Demonstrated analytical and problem-solving skills.
  • Demonstrated ability to work within time constraints.

    •    Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).

    •    Positive attitude and demonstrated ability to perform in a team-based environment. 

    •    Professional and pleasant telephone manner. 

    •    Must have flexibility and willingness to work rotational shifts, including overnights and weekends. 

    •    Experience working in a call center environment specifically in a customer service role.

    •    Previous Financial Services experience would be considered an asset.
  • ( Morning shift only 7.30 AM to 5.30PM)

Interested please join the virtual WALK in on Wednesday (13th Aug 2025) BYUSING THE BELOW LINK

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Join the meeting now

Meeting ID:

Passcode: Lt6LU954

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