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Lead Specialist

2 weeks ago

Chennai, Tamil Nadu, India Lloyd's Register Full time ₹ 9,00,000 - ₹ 12,00,000 per year
What we offer youThe role :
  • The Digital Survey Team Lead Specialist is a technical role responsible for overseeing and managing all aspects of technical, remote & administrative surveys, operations, and training & development. This role involves team management, client relationship management, quality control, and driving continuous improvement initiatives.
  • Lead and manage a team of technical and non-technical colleagues, including assigning tasks, setting objectives, and providing guidance and support to ensure efficient and effective survey operations.
  • Identify training needs and organize training programs to enhance the technical knowledge, skills, and behavioural competencies of team members, keeping them updated with the latest industry trends and advancements.
  • Establish and enforce quality control measures to ensure that digital survey activities adhere to established internal and external standards, procedures, and regulatory requirements. `
  • Stay up-to-date with statutory regulations, rules, and industry guidelines, ensuring that digital survey delivery is in compliance and providing guidance to the team in this regard.
  • Act as the main point of contact for clients, understanding their needs and requirements, providing regular updates, addressing concerns, and ensuring high levels of client satisfaction.
  • Monitor and evaluate the performance of the team, provide feedback to team lead of team member's contribution and suggest performance improvement plans as necessary.
  • Continuously review and improve survey processes, leveraging technology, data, automation, and best practices to enhance efficiency, accuracy, and overall survey quality.
  • Build and maintain strong relationships with clients, regulatory bodies, and other stakeholders to foster collaboration, address concerns, and identify opportunities for business growth.
What you bringAbout us
  • ensure our recruitment process is inclusive and accessible.
  • communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.
  • anticipating and providing reasonable adjustments as required
  • supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
  • at least one activity that will make a difference for disabled people.

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