Associate Specialist – Knowledge Management

1 day ago

Mumbai, Maharashtra, India dss+ Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Primary Responsibility:

dss+ is seeking an enterprising and outcome-focused Associate Specialist to join our Knowledge Management (KM) team within the Global Services Centre. The Associate Specialist will work closely with business leaders to identify knowledge gaps and recommend priorities for closing these gaps, thereby improving sales and project delivery efficiency with high quality. You will be accountable for driving outcomes and measuring the impact created, while adhering to existing KM governance processes. The KM Associate Specialist will also be responsible for fostering smarter collaboration and ensuring a streamlined knowledge flow.

You will:

  • Ensure that content on the intranet and KM portal is up to date and aligned with the business's Go-To-Market strategy

  • Leverage internal communication channels to support leaders in disseminating key knowledge updates across the firm

  • Take ownership of the quality of metadata tagging, content sanitisation, and discoverability of content relevant to the aligned business areas

  • Develop and present meaningful metrics to derive insights and adapt strategies that drive desired outcomes

  • Demonstrate adaptability in solving business problems and exhibit a consultative mindset to deliver effective KM solutions

  • Identify key knowledge sources within the business area, develop strategies to capture both tacit and explicit knowledge from subject matter experts (SMEs) and stakeholders, and ensure storage in appropriate formats and systems (e.g., databases, intranet, content management systems)

  • Facilitate knowledge-sharing initiatives and promote the use of tools (e.g., intranet platforms, forums) to encourage smooth knowledge exchange and sustained engagement across teams and departments

  • Oversee the creation and curation of high-quality, accurate content that aligns with organisational goals, in collaboration with SMEs

  • Ensure KM processes within the business area are efficient, effective, and contribute to improved operational performance

  • Act as the KM point of contact for the aligned business area, ensuring that its specific needs are addressed

  • Experience with customizing intranet pages using SharePoint Online is an advantage


Desired Skillsets:

  • 8-10 years of work experience with a minimum of 5 years of supporting KM initiatives for a specific Practice/Industry

  • Strong communication skills with an ability to flex your style based on different audiences

  • Self-motivated and biased towards efficiency and quality to achieve business outcomes within tight timelines

  • You are inquisitive to understand and solve business problems or research and troubleshoot technical problems

  • Excellent stakeholder expectations management skills to negotiate and influence as needed

  • Can work with ambiguity and develop streamlined work structure to deliver consistent quality results

  • Effective presentation skills and ability to articulate insights clearly to stakeholders

  • Experience in implementing solutions through SharePoint "out of the box" features, advanced customization, and integrate other technologies with SharePoint

  • Strong organizational skills, attention to detail, and ability to manage multiple projects simultaneously

  • Experience with project management and cross-functional collaboration

Location: PAN India

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