Assistant Manager

Position Purpose

The position is located in ISPL and report to Manager Credit Ops _ISPL

Followings are assigned responsibilities.

Responsibilities

Direct Responsibilities :

1. Operations MANAGEMENT: Supervise pre- processing (checker) of Loans transactions to ensure that they are accurate, as per the prescribed service delivery standards and as per the SLA with the sites.

2. OPERATIONS RISK MANAGEMENT : Maintain control over outstanding and unreconciled entries. Implement and monitor control plans and pay attention to risk related areas in operations.

3. TEAM SUPERVISION &TRAINING: Monitor the performance of the Team members. Provide Training support wherever needed. To manage loan bookings, renewal/rollover, modification, and settlement loans. This involves the preparations of loan forms with all the required approved details and sending to ALMT (Treasury) to book the requested loan, performing control over the loan booked.

4. Monitor client request through the Generic Mailbox or by Fax.

5. Tracking and ensuring that all management fees, facility arrangement fees, upfront fees, commitment fees, utilization fees, etc. are correctly received from the clients or Agent Bank and credit it to the appropriate account.

6. To prepare invoices related to the fees.

7. To review insurance policy and ensure correct premium is paid regularly to the insurer.

8. To prepare the Non Standard Settlement Condition (NNSC) form to reflect the OD (Overdraft) pricing on the client's current account

9. Handling incoming and outgoing credit information with the co-ordination of the SBO/RMs (Relationship Manager)

10. Attending all client emails related to loan and fees.

11. To co-ordinate with other departments like on administrative and operational activities.

12. Supporting the team when needed.

Contributing Responsibilities

13. OPC: Contribute to the Operations Permanent Control framework

14. CUSTOMER SERVICE: Monitor turn-around times, and operational efficiency. Resolve internal stakeholders, auditors complaints and queries.

15. CLIENT RELATIONSHIP MANAGEMENT : Support onshore teams to address ultimate client needs and resolve customer complaints if any.

16. INFORMATION MANAGEMENT: Supervise preparation and submission of MIS and reports to management as required and disseminate information to the Team.

Ad Hoc Tasks

1. Participate and contribute to initiatives relating to process changes, system enhancement and UAT

2. Participate and contribute local/regional/global projects

3. Participate and contribute to BCP

TEAM SUPERVISION &TRAINING:

• Monitor the performance of the Team members. Provide Training support wherever needed.

• Assume day-to-day management of the teams, conducting team meetings, and appraisals

• Managing the platform and admirative for the based location.

• Close communication with the Manager Credit Ops ISPL for any control issues

• Ensure that the teams mandate, functions, policies, procedures, best practices and guidelines are appropriately carried out

Technical & Behavioral Competencies

• Expert knowledge on pre processing checks, Processes and systems

• Updated knowledge on dynamic regulatory environment for regions

• Operational Risk awareness

• Product Knowledge on Cash Management

• Good command of Excel and Word

• Planning & Organization skills (setup and follow schedules)

• Good oral and written communication skills with internal and externa clients

• Excellent management skills

o Line management (people)

o Coaching

o Change management

o Project management

• Accurate and attention to details

• Committed and motivated by a strong sense of accountability and care about delivering.

• Team player and collaborative

• Autonomy and capacity to take initiative

• Work under pressure

• Capacity to remain objective and independent in order to fulfil the control role required

• Ability to support the teams

• Crisis Management.

• Maintaining cordial relationship among the teams

• Delegating and Developing Others