NAPS Trainee

TelemarketingAP & TS

Posted On

13 Nov 2025

End Date

30 Nov 2025

Required Experience

0 - 1 Years

Basic Section

New Job Title

-

No. Of Openings

4

BAND

NAPS

Grade

Level A

Designation

Trainee Service Officer

Campus/Non Campus

-

Employment Type

-

Requisition Type

New

Employee Category

-

TAT

15

Closing Date

30 Nov 2025

Organisational

Company

Matrimony.Com

Business Unit

MM-CBS

Department

Telemarketing

Sub Department

Telemarketing

Country

India

Region

AP & TS

State

Telangana

City

Secunderabad

Working Location

Secunderabad

Industry

-

Functional Area

-

Role

-

Skills

Skill

TELECALLER

Minimum Qualification

GRADUATION

Job Description

Role Overview:

The Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.

Key Responsibilities

• Responsible for making outbound calls and regular follow up on leads assigned.
• Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
• Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters
• Explaining the product features in detail and how to use the packages.
• Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.
• Address all the issues / grievances of customers and provide the right customer experience.
  Capture the insights from customer interactions and- it with the internal team.
• Strictly adhere to the process requirements

Skill and Competencies required:

Functional

• Business Knowledge Process Knowledge
• Product Knowledge
• Customer Orientation
• Language skills – English / Regional language
• Telemarketing / Selling Skills
• Basic computer skills – MS Excel, Word