Infrastructure Technical Architect

Role & responsibilities

We are seeking an Infrastructure Technical Architect Consultant to join our Hybrid Cloud & Infrastructure professional services team. You will act as a trusted advisor, architect, and delivery consultant for our North America customers. This role blends solution design, pre-sales phase consulting, and hands-on delivery of complex projects, requiring both technical expertise and strong customer engagement skills.

The role will be instrumental in shaping hybrid cloud strategies, modernizing infrastructure, and supporting complex transformation projects, ensuring that solutions deliver measurable business outcomes and aligns with Customer objectives.

Job Responsibilities

Advisory & Pre-Sales Cycles

• Partner with sales, presales and account teams to engage customers, understand business challenges, and translate them into technical solutions.
• Design and present proposals, including high-level and low-level solution designs (HLD/LLD).
• Provide technical input to RFP responses, Statements of Work (SOWs), and cost/benefit analyses.
• Support upselling and cross-selling opportunities with existing customers.

Design & Delivery

• Architect, implement, and optimize hybrid cloud and on-premises solutions across Azure, AWS, and VMware.
• Lead migrations, datacenter transformations, backup/DR solutions, and workload containerization.
• Ensure alignment with security, compliance, and governance frameworks.
• Create technical documentation, including architecture diagrams, runbooks, and operational guides.

Customer Success & Transformation

• Drive continuous improvement initiatives, helping customers modernize and optimize their environments.
• Lead transition and transformation programs, including risk assessment, mitigation planning, and execution oversight.
• Provide post-implementation support and knowledge transfer to customer and internal teams.

Collaboration & Knowledge Sharing

• Act as a subject matter expert for Hybrid Cloud & Infrastructure, supporting internal capability building.
• Deliver training, mentoring, and knowledge-sharing sessions for colleagues and partners.
• Collaborate with technology partners to design joint solutions that enhance our service offerings.

Qualifications & Experience

Education: Bachelor"s degree in Computer Science, Engineering, or a related field.

Certifications (preferred, at least one):

• Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
• AWS Solutions Architect - Professional
• Google Cloud Professional Cloud Architect

Experience:

• 10+ years in IT Infrastructure, with 3+ years in hybrid cloud architecture and consulting roles.
• Hands-on design and implementation of cloud and datacenter solutions (Azure, AWS, VMware, Hyper-V, Nutanix, OpenStack).
• Proven track record with multi-site or multi-cloud projects (e.g., datacenter migrations, DR solutions, hybrid networking).
• Delivery of modernization initiatives: virtualization, containerization (Docker, Kubernetes, OpenShift), automation (Terraform, Ansible, CloudFormation).
• Experience linking technology outcomes to business objectives (agility, cost optimization, compliance).
• End-to-end project delivery: scoping, planning, execution, and handover.

Technical Skills

• Cloud platforms: Azure, AWS (GCP desirable).
• Cloud models: IaaS, PaaS, SaaS; public, private, hybrid, and multi-cloud.
• Virtualization & containerization: VMware vSphere/ESXi, Hyper-V, Docker, Kubernetes (AKS, EKS, GKE, OpenShift).
• Identity & access: Active Directory, Azure AD, IAM, MFA, SSO.
• Data center technologies: compute, storage (SAN, NAS, object), networking (SD-WAN, VLANs, firewalls).
• Backup, disaster recovery, and high-availability architectures.
• Cloud governance, security, compliance, and cost management.

Soft Skills

• Strong communication and presentation skills; able to engage technical and business stakeholders.
• Proven ability to build and maintain long-term customer relationships.
• Strategic thinker with hands-on execution capability.
• Ability to lead cross-functional teams and mentor peers.