Collection Manager

1 week ago

Gorakhpur Kanpur Moradabad, India Hero Fincorp Full time ₹ 3,00,000 - ₹ 9,00,000 per year

Role & responsibilities

  • Responsible for achieving bucket wise Budgeted targets assigned for NPA Bucket as may be defined from time to time.
  • Effective agency Management and timely reporting of any issues and negotiate on critical delinquent accounts and obtain repayments to minimize losses. Appointment / Renewal of agencies & Driving agency efficiency and productivity. Ensure high level of integrity with external agencies.
  • Following Collection Process starting from collection, reciting, repossession and surrender process. Understand the entire collection Process, System understanding end to end abide by the policies of the company
  • Updating of feedbacks in collection module, updating of money receipts in collection module and updating of seizure entries / legal entries in collection module
  • System upload of trails/ feedbacks and necessary entries with 100% coverage and timely updating adherence to implement HFCL policies and process at Agencies.
  • Ensure proper documentation of collected cases and provide regular updates on the delinquency levels and case feedbacks
  • Liaison with legal/ law enforcing authorities for speedy collections and repossessions on accounts and document the same through trails/feedback updation in the Collection system.
  • Visit to tough/chronic cases with the collectors / agency supervisor, reviewing and guiding the agency team also entertain walk in customers for any queries on collection issues and negotiating for settlement amounts with the customers.
  • Check on identifying/updating the negative areas and ensuring Remittance of money from channels within stipulated time frame
  • Ensure updation of database for account holders change of address, allocation and trail updation management at DCAs, periodic audit of collectors / receipts and reconciliation.
  • Training & Development for self and agencies / team.
  • All responsibilitiesshould be performedas per theCompany Values andguidelines mentioned in the Company policies,as applicable and within the parameters of Company Code of Conduct.
  • Ensure all payments collected by the Agencies to be deposited within the time frame laid out as per the process, no deviation on timely deposition of collected amount.

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