Customer Relation Executive
6 days ago
Industry: Automobile / Service
Location: Kottur Garden, Kotturpuram - Chennai
Job Purpose:
To ensure customer satisfaction after vehicle servicing by making post-service follow-up calls, addressing concerns, and improving service quality.
Key Responsibilities:
- Call customers after service delivery to gather feedback.
- Record and track customer satisfaction scores.
- Escalate unresolved issues to the service manager.
- Maintain accurate call logs in the CRM system.
- Share suggestions with the team to improve customer experience.
Requirements:
- Good communication skills in Tamil, English, Hindi.
- Basic computer knowledge.
- Customer-centric attitude and polite telephone manners.
- Previous experience in customer care or call centre (automobile industry preferred).
Qualifications:
- Minimum: 12th pass or diploma.
- Experience: 0–5 years (freshers welcome).
Working Hours: General Shifts.
Job Type: Full-time
Pay: ₹15, ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Language:
- English (Preferred)
Work Location: In person
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