Executive/Senior Executive Training
1 week ago
About the Role:
- The Executive/Senior Executive will be responsible for the identification, delivery, and evaluation of training and quality initiatives to enhance team performance and process effectiveness.
- The incumbent will report to the Head - Contact Centre. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
- Identify and analyse training needs (TNI - Training Need Identification & TNA - Training Need Analysis) & create actionable training plans based on it
- Conduct situation-based training and refresher sessions
- Teach communication and navigation skills effectively
- Create and update call scripts; conduct mock call sessions for various scenarios
- Develop training modules, scripts, mock sessions, and Product Knowledge Tests (PKTs)
- Perform random sampling and monthly call audits to identify process gaps
- Monitor and evaluate call performance to ensure consistent quality
- Use audit insights to improve training content and processes continually
Key Result Areas:
- Training Needs Analysis
- Quality Monitoring
- Script Development
- Mock Call Sessions
- Call Audits
Competencies (Skills essential to the role):
- Excellent Communication Skills
- Training Delivery
- Logical Reasoning
- Effective feedback delivery
What can you expect from RPCI?
Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:
Service
- Relationships
- Teamwork
- Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
-
Human Resource Executive
2 days ago
Mumbai, Maharashtra, India THE Executive Full time ₹ 6,00,000 - ₹ 8,00,000 per yearHR reports and MIS,performance appraisal,statutory compliances,emplopayroll processingyee grievances,training and development programs. Required Candidate profileHR Executive/HR Manager (Female Candidates Only)Candidate must have experience in Compliance and liasioning
-
Mumbai, Maharashtra, India Executive Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCiti is seeking a highly accomplished and dynamic Director for a C15 leadership role within its Issuer Services business in India. Based in Mumbai, this pivotal position carries a dual mandate: to drive significant sales growth for Issuer Services across the Mumbai market and to lead a high-performing team of Agency & Trust (A&T) Transaction Managers with...
-
Executive Assistant
2 weeks ago
Mumbai, Maharashtra, India Elevate Executive solutions Full time ₹ 3,50,000 - ₹ 7,00,000 per yearThe ideal candidate will provide assistance for high level executives. They should be well-organized and have the understanding how to work on google forms, google meet and scheduling google calendar meetings and responding to emails on the executive's behalf. This post isapplicableforcandidatesbased inMumbai suburbsand we are looking for freshers not...
-
Guest Relation Executive
6 days ago
Mumbai, Maharashtra, India INEJ EXECUTIVE LOUNGE Full time ₹ 1,80,000 - ₹ 2,40,000 per yearJob Opening: Guest Relation Executive – Inej Digital Executive Lounge, MumbaiCompany: Ten 11 Hospitality Pvt. Ltd.Location: Mumbai – Inej Digital Executive LoungePosition: Guest Relation Executive (GRE)Experience: 1–3 yearsIndustry Preference: Hospitality | Lounges | Hotels | Premium Dining | Airlines | Customer ServiceRole Overview:We are looking for...
-
Senior Technical Superintendent
2 weeks ago
Mumbai, Maharashtra, India Executive Ship Management Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCompany DescriptionExecutive Ship Management (ESM) is a part of the Executive Group of Companies, headquartered in Singapore. Known for its partnerships with industry leaders, ESM is committed to uncompromising quality and professionalism. With a world-class maritime institute in India, ESM ensures its ships are managed by specially trained officers and...
-
Senior Consultant SAP HCM
6 days ago
Mumbai, Maharashtra, India Logistics Executive Group Full time ₹ 20,00,000 - ₹ 25,00,000 per yearA leading multinational enterprise operating across 13 countries is seeking a skilled Senior Consultant – SAP HCM to join its team in Chennai. With diversified operations across sectors such as engineering, construction, oil & gas, petrochemicals, and IT, the organisation is committed to innovation and operational excellence.This strategic role will be...
-
Sr. HR Executive Operation
2 weeks ago
Navi Mumbai, Maharashtra, India Alpine Executive Search Full time ₹ 4,00,000 - ₹ 12,00,000 per yearPosition: Sr. Executive HR OperationsLocation: Rabale, Navi MumbaiIndustry: PowerKey Responsibilities:Manage end-to-end HR operations including onboarding, attendance, payroll coordination, and employee records.Handling all HR activities at the factorySupport statutory compliance, employee engagement, and HR documentation.Coordinate with internal departments...
-
Senior Actuarial Manager
6 days ago
Mumbai, Maharashtra, India APS Executive Search Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Description: Senior Actuarial Manager – General Insurance(Motor Pricing) | Mumbai | India's Leading Financial and Insurance GroupThe client is ahighly visible Indian Financial conglomerate with lines of businesses in thefinancial services, and insurance sector while having total assets upwards ofUS $7b. They are now seeking an Actuary to take up a...
-
Statutory Audit Manager
18 hours ago
Navi Mumbai, Maharashtra, India Alpine Executive Search Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJob DescriptionA reputed CA firm in Mulund, Mumbai is looking for an Audit Manager to lead Statutory and Tax Audit engagements for mid to large-size clients across multiple industries. This role offers independent client handling and team leadership exposure.Key ResponsibilitiesLead a team of 3 Chartered Accountants and 4-5 interns, allocate tasks, and...
-
General Manager
2 weeks ago
Mumbai, Maharashtra, India Executive Search Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Responsibilities:Agreements:Review/vetting of agreements, memorandum of understanding, letter of intents, term sheet, license agreement for IPR etc.Preparing documentation to record commercial deals with telecom service providers.Preparing standard agreements for broadband business.Providing support to Business Teams in formulating the documentation...