Executive/Senior Executive Training
2 weeks ago
About the Role:
- The Executive/Senior Executive will be responsible for the identification, delivery, and evaluation of training and quality initiatives to enhance team performance and process effectiveness.
- The incumbent will report to the Head - Contact Centre. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
- Identify and analyse training needs (TNI - Training Need Identification & TNA - Training Need Analysis) & create actionable training plans based on it
- Conduct situation-based training and refresher sessions
- Teach communication and navigation skills effectively
- Create and update call scripts; conduct mock call sessions for various scenarios
- Develop training modules, scripts, mock sessions, and Product Knowledge Tests (PKTs)
- Perform random sampling and monthly call audits to identify process gaps
- Monitor and evaluate call performance to ensure consistent quality
- Use audit insights to improve training content and processes continually
Key Result Areas:
- Training Needs Analysis
- Quality Monitoring
- Script Development
- Mock Call Sessions
- Call Audits
Competencies (Skills essential to the role):
- Excellent Communication Skills
- Training Delivery
- Logical Reasoning
- Effective feedback delivery
What can you expect from RPCI?
Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:
Service
- Relationships
- Teamwork
- Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
-
Human Resource Executive
4 days ago
Mumbai, Maharashtra, India THE Executive Full time ₹ 6,00,000 - ₹ 8,00,000 per yearHR reports and MIS,performance appraisal,statutory compliances,emplopayroll processingyee grievances,training and development programs. Required Candidate profileHR Executive/HR Manager (Female Candidates Only)Candidate must have experience in Compliance and liasioning
-
Business Development Executive
2 weeks ago
Mumbai, Maharashtra, India Keller Executive Search Full time ₹ 1,10,00,000 - ₹ 1,40,00,000 per yearThis is a position within Keller Executive Search and not with one of its clients.Passionate about closing deals and building relationships in the executive recruitment space? Step into the role of Sales Associate at Keller Executive Search and fuel our growth in a competitive, rewarding environment. You'll drive sales for recruitment services, targeting...
-
Senior Consultant SAP HCM
1 week ago
Mumbai, Maharashtra, India Logistics Executive Group Full time ₹ 20,00,000 - ₹ 25,00,000 per yearA leading multinational enterprise operating across 13 countries is seeking a skilled Senior Consultant – SAP HCM to join its team in Chennai. With diversified operations across sectors such as engineering, construction, oil & gas, petrochemicals, and IT, the organisation is committed to innovation and operational excellence.This strategic role will be...
-
Sr. HR Executive Operation
2 weeks ago
Navi Mumbai, Maharashtra, India Alpine Executive Search Full time ₹ 4,00,000 - ₹ 12,00,000 per yearPosition: Sr. Executive HR OperationsLocation: Rabale, Navi MumbaiIndustry: PowerKey Responsibilities:Manage end-to-end HR operations including onboarding, attendance, payroll coordination, and employee records.Handling all HR activities at the factorySupport statutory compliance, employee engagement, and HR documentation.Coordinate with internal departments...
-
Senior Actuarial Manager
1 week ago
Mumbai, Maharashtra, India APS Executive Search Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Description: Senior Actuarial Manager – General Insurance(Motor Pricing) | Mumbai | India's Leading Financial and Insurance GroupThe client is ahighly visible Indian Financial conglomerate with lines of businesses in thefinancial services, and insurance sector while having total assets upwards ofUS $7b. They are now seeking an Actuary to take up a...
-
Statutory Audit Manager
3 days ago
Navi Mumbai, Maharashtra, India Alpine Executive Search Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJob DescriptionA reputed CA firm in Mulund, Mumbai is looking for an Audit Manager to lead Statutory and Tax Audit engagements for mid to large-size clients across multiple industries. This role offers independent client handling and team leadership exposure.Key ResponsibilitiesLead a team of 3 Chartered Accountants and 4-5 interns, allocate tasks, and...
-
Shift Supervisor
1 week ago
Mumbai, Maharashtra, India INEJ EXECUTIVE LOUNGE Full time ₹ 2,50,000 - ₹ 3,00,000 per yearJob Opening: Shift Supervisor – Inej Executive Lounge, MumbaiCompany: Ten 11 Hospitality CompanyLocation: Inej Executive Lounge – MumbaiPosition: Shift SupervisorExperience: 2–6 YearsIndustry: Hospitality | Lounge | Hotel | F&BRole Overview:We are seeking a dedicated and experienced Shift Supervisor to manage daily operations at our Inej Executive...
-
Head Chef
13 hours ago
Mumbai, Maharashtra, India INEJ EXECUTIVE LOUNGE Full time ₹ 2,94,00,000 per yearJob Opening: Head Chef – Inej Digital Executive Lounge, MumbaiCompany: Ten 11 Hospitality CompanyLocation: Inej Digital Executive Lounge – MumbaiPosition: Head ChefExperience: 6–10 YearsIndustry: Hospitality | F&B | Lounge | Fine Dining | Culinary OperationsRole Overview:Ten 11 Hospitality is looking for an experienced and creative Head Chef to lead...
-
Training Executive
6 days ago
Mumbai, Maharashtra, India Yugn Full time ₹ 1,80,000 - ₹ 3,60,000 per yearProfile: Training Executive (E-commerce) Sector: Logistics Location: Mumbai (Work from Office/ Field) Experience: 0 - 2 yrs. Exp. in Training (Freshers can apply) Gender: ****/ **** Salary: Up to 3.6 lacs CTC Shift Details: 10.00 am to 7 pm (6 days working, Mon - Sat) Description: · Conduct training programs (process and soft skills) for...
-
Business Development Head
1 week ago
Mumbai, Maharashtra, India Alpine Executive Search Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout the RoleWe are looking for a dynamic and strategic Business Development professional to drive growth initiatives, strengthen retail operations, and expand our brand presence across the region. The ideal candidate should have a proven track record in retail expansion, franchisee management, and end-to-end store operations within the luggage or lifestyle...