Support Engineer

7 days ago

Bengaluru, Karnataka, India Tavant Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Communicates directly with stakeholders, including operational specialists in the Finance department, software developers, and product managers. Possesses excellent analytical skills and thrives on uncovering the root causes of inconsistencies in financial data, often requiring investigation across multiple systems, databases, and log files. Acts as the first line of support, triaging issues reported by various stakeholders. Analyses complex financial processes executed by a range of systems within a microservices architecture. Investigations lead to both short-term and long-term improvements in business logic, testing protocols, and operational procedures.

Must have skills

  • Excellent SQL knowledge and deep understanding of data models.
  • Experience analyzing log files.
  • Experience with command line tools.
  • Knowledge of at least one scripting language (Python, Perl, PHP, Bash, .).
  • Experience with ticketing systems, preferably Jira.
  • Proficient working with spreadsheets and other office tools.
  • System troubleshooting to resolve errors
  • Cross functional awareness about QA , Dev & Product to bridge the gap and facilitate smoother collaboration
  • Ability to analyze data and produce the required data outcome
  • Knowledge about system monitoring & alerting framework
  • Experience with API or Event Drive event architecture.

Nice to have Skills

  • Knowledge in one programming knowledge e.g. Java
  • Past experience using ELK, Grafana , Jaeger etc is a plus
  • Experience  in working application handling PCI & PII data
  • Worked as Software Engineer or QA in past
  • Knowledge about Jmeter and performance/load test

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