
Unit Sales Manager
2 weeks ago
Job Title: Unit Sales Manager - Retention
Company: ICICI Lombard General Insurance Ltd
Business Group: Retail
Vertical: Retention Engagement Unit
Location: Mumbai
Reporting To: Senior Manager
Vacancies: 3
Role Objective:
To drive customer retention and engagement initiatives by managing training, development, and performance of the sales force. The role demands high energy, innovation, and a relationship-focused approach to enhance renewal rates and customer satisfaction.
Functional / Business Responsibilities:
- Foster strong relationships across levels to achieve retention objectives.
- Identify and assess current and future needs of employees, focusing on end-to-end processes, skills, and knowledge.
- Design and implement comprehensive training and development plans.
- Conduct effective orientation, and training sessions on process.
- Monitor and evaluate effectiveness of orientation and report outcomes.
- Provide continuous learning opportunities and ensure alignment with best practices and industry trends.
- Stay updated with trends and innovations to enhance program quality.
Must-Have Skills:
- Excellent communication skills in English & Hindi
- Strong people management and team development capabilities
- Project management and execution skills
- Stakeholder management across internal and external teams
- Analytical thinking and data-driven decision-making
- Advanced proficiency in MS Office, especially Excel (pivot tables, dashboards, data analysis)
Qualifications & Experience:
- Full-time Graduate / Postgraduate
- 3 to 6 years of experience in training, retention, or sales enablement roles (preferably in insurance industry)
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