Executive Social Media- UIDAI HO

6 hours ago

Delhi, Delhi, India National Institute for Smart Government (NISG) Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Description

Eligibility

Bachelors Degree in Communication/Mass Communication/Journalism/Multi-Media/ Animation & VFX or Bachelors in Business Administration.

Experience

  • Minimum 2 years
  • Experience in Social Media Management and Online Reputation Management) within Govt/Semi-Govt/Private Institutions/Firms
  • Experience including but not limited to Facebook, YouTube, Instagram, Twitter, KOO, LinkedIn and Public App.
  • Good command over Hindi and English languages
  • Knowledge of Google Analytics
  • Strong understanding of complaint resolution mechanism
  • Well-verse with MS Office, official email communication and internet use
  • Good issues resolution and reporting skills

Age limit

Upper Age Limit shall be 35 years

Roles & Responsibilities

  • Analysing and Monitoring social media metrics & trends.
  • Closely monitor latest social media advertising programs and tools.
  • Communicate with Residents on social media, including responding to queries, posts and direct messages in a timely manner as per defined daily/weekly targets.
  • Grievance Response & Escalation to appropriate Functional Wing/Business Division.
  • Tracking & closing query tickets.
  • Preparation of MIS Reports.
  • Acts as owner and primary resource for Social Media Management and provides suggestions on how to continuously improve the services.
  • In-depth knowledge of and experience in implementing online and social media marketing best practices.
  • Work with content, product and the larger marketing team to deliver on social media calendar and drive key metrics on social media.
  • Coordinating with Regional offices for the regional news, content & videos.
  • Social Media research & reporting.
  • Updating the content of Standard Response Templates regularly.
  • Provide assistance like Secretariat assistance, clerical function etc. to the higher and middle management on requirement basis.

Note: Candidates should have knowledge of computers, PPT & Excel, Complaint Management, Video conferencing.

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