Customer Service Associate
17 hours ago
About the Role:
We are seeking a dynamic and customer-oriented individual to join our customer service team. As a Customer Service Associate, you will be responsible for providing exceptional support to our customers, resolving inquiries, and ensuring a positive customer experience.
Key Responsibilities:
* Customer Support:
* Handle incoming customer inquiries via phone, email, and chat.
* Provide accurate and timely solutions to customer problems and concerns.
* Assist customers with product information, order status, and troubleshooting.
* Problem-Solving:
* Identify and resolve customer issues efficiently and effectively.
* Escalate complex issues to appropriate team members.
* Process Improvement.
*Contribute to process improvement initiatives to enhance customer satisfaction and operational efficiency.
* Teamwork.
* Collaborate with team members to ensure seamless customer support.
Required Qualifications:
* Education: Graduate degree
* Language Skills: Fluency in English and Hindi. Punjabi language skills are a plus.
* Technical Skills: Basic computer proficiency
* Soft Skills: Strong communication, interpersonal, and problem-solving skills. Confidence and a positive attitude.
Shift Timings:
* Male Candidates: 24x7 shifts
* Female Candidates: 6 AM to 6 PM
Work Schedule:
* 6 days a week
* 9 hours per shift
Salary for Hindi/English
Ctc :-14000/-
In hand:11700 /-
Salary for Punjabi caller:-
Ctc:-18000/-
In hand salary:-15000/-
Quarterly incentive 2000/-
Qualification:12th pass out ,graduate and above can apply.
Job location:Agra
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