Enterprise Technology Resilience Specialist/Sr. Associate Director, Service Management
1 day ago
- Define and implement enterprise-wide technology resilience strategies that align with business objectives and regulatory requirements. Develop risk-based resilience roadmaps for IT services, applications, and infrastructure, prioritizing areas with the highest business impact.
- Establish a Resilience-by-Design approach, embedding resilience into architecture, development, and operational processes. Lead cross-functional resilience governance initiatives, ensuring clear roles, responsibilities, and accountability across IT and business teams.
- Drive the adoption of proactive resilience engineering practices, including chaos engineering, fault tolerance, and self-healing architectures.
- Ensure alignment between resilience, cybersecurity, and operational risk management frameworks to create a unified resilience approach. Map end-to-end business service chains to identify critical technology dependencies, failure points, and cascading risks.
- Conduct business impact analyses (BIA) to assess the resilience of IT services supporting key business functions. Work with enterprise architects to evaluate technology stacks, integration points, and dependencies affecting resilience.
- Design alternative workflows, redundancy mechanisms, and failover strategies to reduce service downtime. Partner with third-party vendors and cloud service providers to assess resilience capabilities and ensure compliance with resilience standards.
- Apply Failure Mode and Effects Analysis (FMEA) to systematically identify, analyze, and mitigate potential failures across IT systems and business processes. Assess risks based on Severity (S), Occurrence (O), and Detection (D), calculating Risk Priority Numbers (RPN) to prioritize mitigation efforts.
- Collaborate with IT engineering and operations teams to implement failure prevention measures, rapid detection, and automated recovery mechanisms. Use predictive analytics and continuous monitoring to detect early warning signs of system failures and minimize business impact.
- Ensure compliance with operational resilience regulations such as DORA (Digital Operational Resilience Act), FCA/PRA Operational Resilience, Basel III, NIST, ISO 22301, FFIEC, GDPR. Develop resilience compliance roadmaps, ensuring that technology and business services meet evolving regulatory expectations.
- Define and track resilience Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) to measure effectiveness and report to senior leadership. Partner with risk, compliance, and audit teams to prepare for regulatory reviews and demonstrate resilience capabilities.
- Provide Board and executive-level reporting on technology resilience risks, challenges, and strategic initiatives.
- Enterprise Architecture Resilience: TOGAF, cloud-native resilience patterns, event-driven architectures
- Technology Risk & Resilience Frameworks: Failure Mode & Effects Analysis (FMEA)
- Resilient IT & Cloud Architectures: Active-active/active-passive failover, circuit breaker patterns, eventual consistency
- Business Service Chain Mapping: Dependency analysis for operational resilience
- Regulatory Compliance: DORA, FCA/PRA, FFIEC, GDPR, Basel III operational resilience standards
- Strong stakeholder engagement across technology, risk, compliance, and business teams
- Ability to translate complex resilience requirements into actionable technical strategies
- Problem-solving mindset with experience in managing high-impact technology incidents
- Strategic thinking to align resilience initiatives with business goals
HSBC
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