Manager – Technology Resilience

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Job Summary:

The organization is seeking for an experienced Manager – Technology Resilience & Automation to lead the automation, orchestration and continuous improvement of our Technology and Infrastructure Resilience Process. This role will focus on improving the efficiency, reliability and effectiveness of DR Operations through automation, ensuring rapid recovery of critical systems and minimizing downtime.

The ideal candidate will have expertise in disaster recovery planning, automation frameworks, IT Infrastructure, on premise and cloud-based recovery solutions, and regulatory compliance requirements. The candidate's expertise will be critical in identifying potential risks and developing strategies to mitigate the impact of disasters. The candidate will work collaboratively with cross-functional teams to ensure our business remains secure and resilient in the event of any unforeseen disruptions.

Key Responsibilities:

Disaster Recovery Automation and Strategy

• Develop and implement the automated DR  framework to improve failover and recovery speed. 

• Integrate automation into DR Runbooks, testing and execution to minimize manual intervention.

• Optimize RTO (Recovery Time Objective) and RPO (Recovery Point Objective) through automation.

• Work closely with Infrastructure teams like Database, Storage, Platforms Engineering, Network to enhance DR capabilities.  

• Ensure DR plans meet the Standards and compliance requirements

• Own and maintain a DR Automation backlog to deliver automation initiatives using agile methodology.  

• Ability to breakdown, estimate and schedule work items for automation initiatives during project life cycle

Automation & Tooling Implementation:

• Review requirements and approve design artefacts with engineering team.

• Strategize and Utilize Organization infrastructure tools to automate DR process.

• Lead DR automation solutions and implement across on-premise, hybrid and multi-cloud environments.

• Enhance monitoring and alerting capabilities for DR automation using organization accredited tools 

DR Testing & Validation

• Conduct disaster recovery tests, failover drills and resilience simulations using automation.  

• Monitor and analyze test results, identifying areas for improvements in automation and response time.

• Collaborate with IT, security, and other relevant departments to ensure alignment between disaster recovery, authentication and security strategies.

• Lead disaster recovery efforts in the event of a disruption, coordinating the response and recovery activities.

• Create and maintain a consistent set of documents to support automation capabilities including knowledge articles, standard operating procedures.

Communication, Collaboration & Leadership:

• Lead a team of engineers and specialists focused on DR Automation

• Serve as a subject matter expert  in the disaster recovery automation, providing guidance and training to IT and business units.

• Develop and present effective presentations for strategy and approach to management and stakeholders.

• Create and Confidently deliver information and key metrics in a professional manner. Must be able to leverage excel data, pivots, charts, graphics to support the content/message.

• Facilitate meetings with stakeholders, including department heads, executives, and entrusted external parties, to relay automation metrics.

• Maintains an effective technical network across technical SMEs and architects for multiple service areas

Qualifications:

• Bachelor's degree or equivalent experience.

• Strong Knowledge of IT automation strategies, tools and framework

• Proven experience in disaster recovery and business continuity planning.

• Strong knowledge of disaster recovery methodologies, tools, and technologies.

• Excellent analytical and problem-solving skills.

• Strong communication and interpersonal skills for effective collaboration.

• Financial or Regulatory domain experience a plus

• Proven experience of working in a global organization distributed across countries and time zones such as APAC, EMEA and US, collaborative environment is essential.

• Ability to work effectively under pressure and in high-stress situations.

• Knowledge of relevant regulations and compliance standards.

Experience:

• Minimum 12+ years of experience in Management or Team Lead role in IT Industry

• Minimum 5 years of experience in disaster recovery, business continuity planning or point in time recovery planning and execution.

• Practical experience operating in an Agile development environment.

• Proven hands on experience in leading DR automation projects.

• Strong communications, analytical, problem solving and incident response skills.

• Experience in coordinating and leading disaster recovery exercises and response efforts.

• Demonstrated management soft skills including team building, time management, conflict resolution, and strategic planning.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.