Business Operations Intern

2 weeks ago

Kalamassery Kochi Kerala, India Wizad Full time ₹ 96,000 - ₹ 2,88,000 per year

Wizad is an AI-powered social media content-making platform designed for business owners who want to create professional posters and marketing content instantly. As a growing SaaS startup, we are building a strong customer-focused team to support, retain, and expand our user base.

Role Overview:

We are seeking a motivated and detail-oriented Business Operations Intern to join our team. The role involves managing customer interactions, improving product adoption, driving retention, and ensuring continuous business growth through excellent customer relationships.

Key Responsibilities:

  • Develop deep product knowledge of the Wizad App to guide and support customers effectively.
  • Manage customer queries via our help desk and ensure timely resolution.
  • Onboard new subscribers daily and provide them with the best start-to-success experience.
  • Engage with customers whose subscriptions have expired and work on retention strategies.
  • Identify and pursue new business opportunities through customer engagement.
  • Build and maintain excellent relationships with Wizad users and clients.
  • Monitor app ratings and reviews on the Play Store & App Store; work with the team to improve feedback and user experience.

Requirements:

  • Strong communication and interpersonal skills.
  • Problem-solving mindset with a customer-first approach.
  • Interest in SaaS, AI tools, and digital marketing.
  • Ability to multitask and manage daily operations effectively.
  • Proficiency in English & Malayalam (Hindi and other languauges are an added advantage).

Students pursuing or fresh graduates in Business, Marketing, or related fields are encouraged to apply.

What You'll Gain:

  • Hands-on experience in customer success, operations, and business growth at a fast-growing SaaS startup.
  • Exposure to customer retention strategies and product adoption techniques.
  • Opportunity to work closely with the Marketing and Product teams.
  • Certificate of Internship and potential full-time opportunities based on performance.

Duration: 3–6 months

Stipend: Based on performance & contribution

Start Date: Immediate

"If you are passionate about SaaS, customer success, and business operations, join us in building the future of AI-powered design.Apply Now on Indeed and be part of Wizad's growth journey"

Job Type: Internship

Contract length: 3 months

Pay: ₹4, ₹8,000.00 per month

Work Location: In person

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