ServiceNow Architect

2 weeks ago

Bengaluru, Karnataka, India Incline Infotech Full time ₹ 6,00,000 - ₹ 18,00,000 per year

ServiceNow Business Architect , you will be responsible for leading the analysis, design, and implementation of ServiceNow solutions across enterprise environments. You will act as a bridge between business stakeholders and technical teams, ensuring that business requirements are accurately translated into functional specifications and implemented effectively within the ServiceNow platform.

  • Bachelors degree in Computer Science, Information Systems, Business Administration, or related field.
  • 10+ years of experience in business analysis, with at least 5+ years focused on ServiceNow.
  • Strong understanding of ServiceNow modules such as ITSM, HRSD, ITOM, and CSM.
  • Experience working in Agile/Scrum environments.
  • Excellent communication, documentation, and stakeholder management skills.

Roles & Responsibilities

  • Requirement Gathering & Analysis:

  • Lead workshops and interviews to gather business requirements.

  • Analyze and document current business processes and identify gaps.

  • Translate business needs into detailed user stories and functional specifications.

  • Solution Design & Documentation:

  • Collaborate with ServiceNow architects and developers to design scalable solutions.

  • Create process flows, wireframes, and conceptual designs.

  • Draft and maintain documentation including functional design specs and test plans.

  • Project Leadership:

  • Serve as the primary point of contact for ServiceNow-related initiatives.

  • Manage and track requirements throughout the project lifecycle.

  • Coordinate with cross-functional teams to ensure timely delivery of solutions.

  • Testing & Validation:

  • Develop and execute test plans including UAT.

  • Validate solutions against business requirements and ensure quality assurance.

  • Stakeholder Engagement:

  • Communicate effectively with executive stakeholders and end users.

  • Provide training and support to users post-deployment.
  • Ensure alignment with business goals and ITIL best practices.

Note: Quick Joiners Preferred

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