KDNI - Associate Consultant - Service Desk

1 week ago


Bengaluru, Karnataka, India KPMG Global Services Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

Job Description:

  1. Monitoring queues and client requests/issues with ticketing tool and emails.
  2. Triaging between technical, application support and project support teams to get the assigned task done.
  3. Prioritizing requests/incidents and following up till completion.
  4. Managing escalations and addressing them with vigilance.
  5. Handling Outages and actively involved end to end to provide resolution
  6. Communicating between various support groups so that the right information is catered to the right people at the right time.
  7. Ensuring the best practices are followed by using ITIL frameworks.


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