Collection Executive

2 days ago

Sriperumpudur Chennai Tamil Nadu, India GESTAMP AUTOMOTIVE CHENNAI PVT LTD Full time ₹ 2,20,000 - ₹ 2,79,000 per year
  • A collection executive recovers overdue payments by contacting debtors, negotiating payment plans, and resolving discrepancies while maintaining client relationships and adhering to legal policies. Key responsibilities include making outbound calls, updating records, collaborating with other departments, and ensuring timely debt recovery to meet company targets. Essential skills for this role are strong communication, negotiation, problem-solving, and interpersonal abilities.

Key Responsibilities

  • Contacting Debtors: Initiating communication with clients through phone, email, and other channels to remind them of overdue payments.

  • Negotiating Payment Plans: Working with clients to establish realistic payment plans and settlement agreements to recover outstanding debts.

  • Maintaining Records: Keeping accurate and up-to-date records of all collection activities, client interactions, and payment statuses.

  • Resolving Disputes: Addressing customer inquiries, resolving payment discrepancies, and finding mutually agreeable solutions to foster positive relationships.

  • Adhering to Policies: Ensuring all collection efforts comply with company policies, legal regulations, and industry standards.

  • Achieving Targets: Working towards and meeting set financial collection goals and recovery rates.

Key Skills

  • Communication: Excellent verbal and written communication skills for effective and empathetic client interactions.

  • Negotiation: Ability to negotiate payment terms and solutions that are beneficial to both the company and the client.

  • Problem-Solving: Skill in handling difficult situations, resolving conflicts, and finding solutions to payment challenges.

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  • Interpersonal Skills: The ability to build and maintain positive relationships with customers, even in challenging situations.

  • Attention to Detail: Meticulousness in maintaining accurate records and ensuring compliance.

Qualifications & Requirements

  • Education: A high school diploma is typically required, with a degree in business, finance, or accounting being beneficial.

  • Experience: Previous experience in customer service, sales, or a collections-related field is advantageous.

  • Technical Proficiency: Familiarity with collection software and record-keeping systems is often required.

  • Tamil candidates only

Job Type: Full-time

Pay: ₹10, ₹23,289.79 per month

Benefits:

  • Food provided

Work Location: In person

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