Lead ServiceNow Developer

About Providence

Providence, one of the US's largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, 'Health for a better world', Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

• Best In-class Benefits
• Inclusive Leadership
• Reimagining Healthcare
• Competitive Pay
• Supportive Reporting Relation

Profile Background

We are seeking a Lead ServiceNow ITSM Developer with advanced expertise in Service Portal and Catalog development, specializing in Identity and Access Management (IAM) workflows and integrations. This role will drive strategic initiatives to deliver secure, automated, and user-friendly service experiences across healthcare IT environments. You will lead the design of IAM-related catalog items, orchestrate complex integrations, and ensure compliance with healthcare and security standards while mentoring the development team.

What will you be responsible for?

• Lead development and customization of ServiceNow ITSM applications, including Incident, Problem, Change, Request, and Knowledge Management.
• Architect IAM-focused Service Catalog items (e.g., user provisioning, access requests, role assignments) with automated workflows and approval chains.
• Design and implement advanced Service Portals, leveraging widgets, UI pages, and client/server-side scripting for secure and intuitive user experiences.
• Drive integration strategies with IAM platforms (e.g., Azure AD, Okta, Ping Identity) and ensure seamless connectivity with HR systems and CMDB.
• Collaborate with healthcare stakeholders to translate complex IAM and ITSM requirements into scalable ServiceNow solutions.
• Ensure compliance with HIPAA, security policies, and data governance standards.
• Troubleshoot and optimize portal components, catalog workflows, and IAM integrations for performance and reliability.
• Provide technical leadership and mentorship, promoting best practices and platform governance.

Who are we looking for?

• 5-8 years of ServiceNow development experience, with proven expertise in ITSM, Service Portal, and IAM-related workflows.
• Strong skills in JavaScript, Glide APIs, UI Policies, Business Rules, Flow Designer, and Integration Hub.
• Experience integrating ServiceNow with IAM systems (Azure AD, Okta, etc.) and automating identity lifecycle processes.
• ServiceNow certifications (CSA, CAD, CIS–ITSM) highly desirable.
• Excellent problem-solving, communication, and leadership skills.

Preferred Skills

• Familiarity with HTML/CSS, AngularJS, or React for advanced portal customization.
• Hands-on experience with ServiceNow Studio, App Engine, and orchestration for IAM workflows.
• Understanding of ITIL processes, healthcare service delivery models, and security compliance frameworks.

Providence's vision to create 'Health for a Better World' aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization's success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.