IAM Operations Lead

Role Summary & Role Description

Summary: We're seeking an experienced VP, IAM Operations to manage identity and access management systems, including SailPoint, ForgeRock, and CyberArk, HashiCorp. Ideal candidates will have strong background in IAM operations and will lead and manage a 24x7 high-performing technical team within the IAM Cybersecurity function. The candidate will be responsible for managing service delivery, ensuring SLA adherence, mentoring team members, driving process optimization, and serving as a key escalation point for technical and process-related issues. This position requires a strategic mindset with strong leadership skills to ensure consistent and high-quality service delivery.

Education: A bachelor's degree in IT, Security or equivalent work experience in an IAM security or IT operations field

Experience: 12+ years of IT experience, which includes at least 4+ years in IT Operations and at least 2+ years in IAM operations

Key Responsibilities:

• Act as a Level 2 Domain Expert: Provide expertise in incident triage and root cause analysis for IAM security tools, ensuring effective resolution of security incidents. Oversee the execution of operational activities and ensure compliance with SLAs and KPIs. Act as a primary escalation point for major incidents and critical service-affecting issues. Participate in internal and external stakeholder meetings, providing updates and action plans on key issues.
• Optimize Operational Processes, service improvement: Design and refine operational processes to improve the efficiency and workflow of support teams and technical products using automation, review and refine operational processes to drive efficiency, automation, and service improvement. Develop shift rosters, allocate resources effectively, and ensure smooth operations. Ensure timely generation of daily, weekly, and monthly operational reports with analysis and insights.
• Mentorship and Development: Guide and support the growth of junior team members, encouraging internal expertise and professional development within the team. Conduct regular performance reviews and provide guidance for individual development plans.
• Maintain Technical Documentation: Ensure comprehensive technical documentation, user guides, SOPs, and training materials are up-to-date and accessible as needed. Facilitate knowledge transfer, on-the-job training, and maintain team documentation and SOPs.
• Ensure Team Collaboration: Work collaboratively across teams to ensure adherence to established operational processes and compliance with State Street's security policies.
• Enhance Customer Satisfaction: Strive to improve customer satisfaction by addressing concerns effectively and ensuring high-quality service delivery.

Core/Must have skills

Technical Skills: Proficiency in at least 2 of the following IAM technologies-Identity Governance platforms (SailPoint preferred), Access management platforms (ForgeRock preferred), Privileged Access Management (Hashi Corp or CyberArk preferred)

Deep understanding of IAM principles, security best practices, and regulatory compliance. Business and technical understanding of Identity Governance and Administration processes and interactions with supporting processes and technologies

Proficiency in managing and understanding both cloud-based and on-premises infrastructures, encompassing aspects like server configurations and security protocols.

Deep knowledge of controlling and monitoring user access to applications, onboarding of business applications including setting up roles, permissions, and authentication methods, as well as understanding the implications these have on security and functionality

Experience in IT audit processes, with an understanding of audit methodologies, compliance standards, and risk management in IT, enhancing effectiveness in areas concerning security and regulatory compliance.

Leadership & interpersonal Skills:

• Strong leadership and team management skills.
• Excellent interpersonal, oral, and written communication skills and ability to communicate to all levels of management as well as end users and strong customer service orientation.
• Work effectively with minimal direction.

Good to have skills

Experience in automation technologies (Python, RPA, Power Automate, etc.)

Certifications: Relevant IAM certifications (e.g., CISSP, CISM, or similar) are preferred

Experience in an core infrastructure services(UNIX / Linux OS, DNS, Wins, Firewalls, etc.)

Experience with Microsoft Azure and AWS cloud services

Work Schedule

Hybrid.  Flexible working hours to accommodate global projects, team members and critical support issues.

Keywords (If any)

 IAM Operation, Forgerock Operations, Hashicorp Operations, CyberArk Operations, Sailpoint Operations, Python, RPA, Power Automate, SLA, Automation

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

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Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

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