Implementation Engineer

2 days ago

Chennai, Tamil Nadu, India Cloud Counselage Full time ₹ 5,00,000 - ₹ 12,00,000 per year


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Job Overview:

The Implementation Engineer will be responsible for managing the end-to-end implementation process of our products, ensuring that they are configured and integrated smoothly into clients environments. This role requires a combination of technical expertise, project management skills, and strong communication abilities.

What's For The Candidate:

  • Competitive salary based on experience.
  • Opportunities for professional development and career growth.
  • A collaborative and innovative work environment.

KEY RESPONSIBILITIES:

  • Flexible to do implementation of software and train customers on need basis
  • Should be proactive in identifying different use cases of features
  • Manage large number of incoming calls and should identify & asses customer's needs to achieve customer satisfaction.
  • To perform thorough review of closed support cases on a weekly basis to measure process compliance
  • Customer orientation and ability to adopt /respond to different types of customers.
  • Ability to recognize ineffective customer service interaction, identify gaps in quality of service and drive initiatives to improve service quality.
  • Ability to effectively prioritize and execute tasks to meet competing deadlines

Requirements:

  • Good Working knowledge of Microsoft excel
  • Should have handled customer support for IT application remotely (Voice Support)
  • Sound Knowledge of SQL Server, database Maintenance
  • Knowledge in Healthcare Domain would be an added advantage
  • Excellent communication skill.
  • Hindi Must
  • Openness to learn
  • Good attitude to put extra efforts to complete the tasks.
  • Willing to travel
  • Strong interpersonal skills and ability to work in a team environment

Job Location: Chennai, In-Office

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