Admission Counselor

1 week ago

Hyderabad, Telangana, India Sreenidhi University Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Key Responsibilities

Student Counselling & Engagement

  • Serve as the first point of contact for prospective students and parents.
  • Provide clear, accurate information about courses, eligibility, fees, scholarships, and career pathways.
  • Conduct in-depth counseling sessions through phone, email, WhatsApp, and in-person meetings.
  • Assist students in identifying suitable programs based on interests and academic background.

Inquiry & Lead Management

  • Handle incoming inquiries efficiently.
  • Make outbound follow-up calls to ensure a high inquiry-to-application conversion rate.
  • Maintain updated data in the CRM system and ensure complete documentation.
  • Track and manage leads assigned daily and ensure timely follow-up.

Application Assistance

  • Guide students through the application process, including form filling and document submission.
  • Verify required documents and ensure eligibility criteria are met.
  • Coordinate with academic departments when necessary.

Admissions Coordination

  • Support admissions events such as entrance tests, counseling days, campus visits, and open houses.
  • Schedule appointments, interviews, and campus tours for prospective students.
  • Help students and parents navigate the enrollment process smoothly.

Communication & Relationship Management

  • Maintain continuous communication with students/parents throughout the admissions cycle.
  • Share updates on deadlines, exam schedules, scholarships, and important announcements.
  • Build strong rapport that encourages students to choose Sreenidhi University.

Reporting & Documentation

  • Prepare daily and weekly reports on inquiries, conversions, and follow-up status.
  • Maintain detailed call logs and counselling session notes.
  • Work closely with the Admissions Manager for planning and reviewing progress.

Qualifications & Experience

  • Bachelor's degree required; Master's degree preferred.
  • 1–4 years of experience in admissions counselling, student support, or customer-facing roles.
  • Strong communication skills in English and Telugu; Hindi is an advantage.
  • Experience in higher education or academic counselling is highly desirable

*

Skills & Competencies

Functional Skills

  • Student counseling & advisory skills
  • Lead management and follow-up discipline
  • Knowledge of academic programs and educational pathways
  • Strong communication and interpersonal skills
  • Documentation and CRM usage

Behavioral Skills

  • Empathy and patience
  • Professional presentation and grooming
  • Target-oriented and self-motivated
  • Strong problem-solving skills
  • Team collaboration and adaptability

Work Environment & Expectations

  • Fast-paced admissions environment.
  • Extended work hours during peak admissions seasons.
  • Ability to handle high-volume interactions (calls, walk-ins, online inquiries).
  • Occasional support for events, fairs, and field outreach activities.

Job Type: Full-time

Pay: From ₹5,000.00 per month

Work Location: In person

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