Technical Support Lead Analyst – HIH – Evernoth

7 days ago

Hyderabad, Telangana, India The Cigna Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Technical Support Lead Analyst
Position Overview
We are seeking a Technical Support Lead Analyst to join our operations support and reliability engineering team. This role is critical in maintaining the health and performance of our production systems, ensuring seamless operations across cloud infrastructure, data platforms, and monitoring tools. The ideal candidate will have hands-on experience with AWS services, data engineering platforms, and observability tools, preferably within the healthcare domain.

Responsibilities

  • Lead and manage day-to-day production support activities across multiple platforms.
  • Monitor and troubleshoot issues using tools like Splunk, Dynatrace, and CloudWatch.
  • Perform root cause analysis and drive resolution for incidents and outages.
  • Maintain and enhance operational runbooks and support documentation.
  • Collaborate with engineering and data teams to ensure reliability and performance.
  • Support AWS infrastructure including S3, Glue, EC2, EKS, Lambda, and CloudWatch.
  • Work with databases including PostgreSQL, Snowflake, and Databricks for data validation and issue resolution.
  • Participate in on-call rotation and provide weekend support as needed.
  • Ensure compliance with healthcare data handling standards and best practices.

Qualifications
Required Skills:

  • Cloud Platforms: Strong hands-on experience with AWS (S3, Glue, EC2, EKS, Lambda, CloudWatch).
  • Databases & Querying: Proficiency in PostgreSQL, SQL, Snowflake, and Databricks.
  • Monitoring & Observability: Experience with Splunk, Dynatrace, and AWS CloudWatch.
  • Operations & Reliability: Familiarity with production support workflows, incident management, and runbook creation.
  • Healthcare Domain: Prior experience in healthcare data environments is highly preferred.
  • Soft Skills: Strong analytical thinking, communication, and collaboration skills.
  • Flexibility: Willingness to work in shifts and provide weekend support on a rotational basis.
  • Experience with application capacity and performance tools
  • Strong written and oral communication skills. Create and produce application support documentation.
  • Bachelor's degree in computer science or a related discipline strongly preferred, typically eight or more years of solid, diverse work experience in IT with a minimum of five years' experience application development or production support, or the equivalent in education and work experience

Required Experience & Education

  • 5 - 8 years of experience
  • Experience with vendor management in an onshore/offshore model.
  • Proven experience with architecture, design, and development of large-scale enterprise application solutions.
  • College degree (Bachelor) in related technical/business areas or equivalent work experience.

About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

  • Technical Support Lead Analyst – HIH – Evernoth

    7 days ago

    Hyderabad, Telangana, India Cigna Healthcare Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Technical Support Lead Analyst Position OverviewWe are seeking a Technical Support Lead Analyst to join our operations support and reliability engineering team. This role is critical in maintaining the health and performance of our production systems, ensuring seamless operations across cloud infrastructure, data platforms, and monitoring tools. The ideal...

  • Technical Support Senior Analyst- HIH

    4 days ago

    Hyderabad, Telangana, India Cigna Healthcare Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    HIH – Technical Support Senior AnalystPosition OverviewThe Infrastructure Engineering Advisor will serve as a technical team member supporting complex virtualization environments focusing on Citrix XenDesktop and XenApp.This position will represent the Global Experience and Identity (GXI) department working with the Cigna Virtual Workspace Operations team,...

  • Application Development Senior Analyst- HIH

    7 days ago

    Hyderabad, Telangana, India Cigna Healthcare Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    ABOUT EVERNORTH: Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,we solve the problems others don't, won't or can't. Our innovation hub in India will allow us to work with the right talent, expand our global...

  • Business Project Lead Analyst

    1 week ago

    Hyderabad, Telangana, India Cigna Healthcare Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Business Project Lead Analyst - HIH - EvernorthFinance POET – Lead Analyst, HIH We are seeking a highly motivated and experienced Lead Analyst to join our team. This role is ideal for someone possessing strong analytical skills and an understanding of Finance processes and functions. This role requires excellent communication skills, both written and...

  • HIH - Treasury Analysis Analyst

    7 days ago

    Hyderabad, Telangana, India Cigna Healthcare Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    HIH - Treasury Analysis Analyst - EvernorthPosition Summary:The Unclaimed Property Due Diligence Analyst plays a key role in supporting the organization's U.S. unclaimed property compliance process. This position is responsible executing due diligence mailings, maintaining accurate records, and assisting with property resolution in accordance with U.S. state...

  • QA & Testing Lead Analyst - HIH - Evernorth

    1 week ago

    Hyderabad, Telangana, India Cigna Healthcare Full time

    QA & Testing Lead Analyst - HIH - Evernorth ABOUT EVERNORTH: Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,we solve the problems others don't, won't or can't. Our innovation hub in India will allow us to work...

  • HIH – Data Measurement

    5 days ago

    Hyderabad, Telangana, India Cigna Healthcare Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    ABOUT EVERNORTH: Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,we solve the problems others don't, won't or can't. Our innovation hub in India will allow us to work with the right talent, expand our global...

  • HIH - Treasury Analysis Analyst

    2 weeks ago

    Hyderabad, Telangana, India Cigna Healthcare Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    HIH - Treasury Analysis Analyst - EvernorthJob Summary:The Disbursement Analyst supports U.S.-based banking operations by managing daily Positive Pay activities to detect and prevent check fraud ensuring the integrity of Cigna's check disbursement records. This role ensures timely and accurate submission of issued check files to U.S. financial institutions,...

  • Software Engineering Senior Analyst

    2 weeks ago

    Hyderabad, Telangana, India Cigna Healthcare Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Software Engineering Senior Analyst - HIH - Evernorth About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to...

  • HIH - IT Project Management Lead Analyst

    2 weeks ago

    Hyderabad, Telangana, India Cigna Healthcare Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Role Title: IT Project Management Lead Analyst - Integrated Solution Manager Position Summary:The Integrated Solution Manager Lead Analyst is responsible for defining and supporting the building of the integrated test strategies and test plans those alignments with the portfolio and program epic needs over the product lifecycle. This individual will work...