Service Delivery Analyst, AVP

4 days ago

Chennai, Tamil Nadu, India NatWest Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Join us as a Service Delivery Analyst

  • If you're passionate about service, with an eye for detail, we have an opportunity for you to help drive bank-wide service stability
  • You'll be contributing to the diligent and high-quality delivery of a technology service management area of your specialist knowledge
  • This challenging role will offer you professional stretch and development and the opportunity to make a positive impact from the outset
  • We're offering this role at associate vice president level
What you'll do

You'll play a crucial role in providing excellent service through the delivery of one or more technology service management disciplines, at a high level of complexity and criticality. You'll have the opportunity to collaborate, communicate, and influence stakeholders at all levels across the bank and externally in your technology service management area. All the while you'll be supporting better collaborative working practices by looking at the end-to-end flow across services and customer journeys.

We'll also look to you to:

  • Proactively deliver at pace when recovering or protecting service, acting with thoroughness when considering the risk to service
  • Undertake and deliver technical and operational support for relevant services, activities and processes in support of bank-wide service stability, picking up complex scenarios
  • Work collaboratively with colleagues by sharing expertise of existing processes and procedures, to enable an environment of continuous improvement
  • Work within a safe environment culture, and look to innovate and use fast feedback loops to translate improvement opportunities into practical outcomes
The skills you'll need

We're looking for a capable communicator, who has knowledge of one or more technology service management disciplines. You'll need at least eight years of overall experience with at least four years of experience in Production Change and Incident management, creating ServiceNow report, report Visualization and Dashboards in Snow. You'll need experience in Data Analysis, Excel VBA macro-Automation for Data Analysis and reporting or experience in Power BI or Tableau.

You'll need experience in Infographic, Advanced PowerPoint , DORA Metrics, Data Visualization skills and Confluence. You'll also need experience in AWS Batch Processing, SLAs and ability to understand the Batch dependencies between systems and convert them in Data Flow diagrams.

Additionally, we'll be looking for:

  • Technical knowledge, including platform, technology, products and domains
  • Knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment
  • The ability to communicate complex technical concepts clearly to colleagues up to management level
  • Good collaboration and stakeholder management skills

  • Service Delivery Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India NatWest Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Service Delivery Analyst, AVP Join us as a Service Delivery AnalystIf you're passionate about service, with an eye for detail, we have an opportunity for you to help drive bank-wide service stability You'll be contributing to the diligent and high-quality delivery of a technology service management area of your specialist knowledge This challenging...

  • AVP Data Analyst

    4 days ago

    Chennai, Tamil Nadu, India Barclays Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Join us as an "AVP Data Analyst" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences.To be successful as an "AVP Data Analyst", you should have experience with:Data and Record...

  • Process and Communication Training Analyst

    4 hours ago

    Chennai, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Process and Comm Training AnalystFacilitates multi-week new hire training for Processing Associates (Academies) Performs analysis to understand client transactions in order to create process improvements. Reviews and standardizes content as well as tailors material for specific situation. Creates content for high-end (difficult/complex) topics. ...

  • Senior Campaign Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    About (Analytics & Information Management):The Analytics & Information Management team is a global community that objectively connects and analyzes information, to create actionable intelligence for our business leaders. It identifies fact based opportunities for revenue growth in partnership with the businesses. The function balances customer needs,...

  • AVP of Sales – Noida

    2 days ago

    Chennai, Tamil Nadu, India JobSeeks4U Consultancy Services Full time ₹ 1,50,00,000 - ₹ 2,50,00,000 per year

    Location: Noida / Kolkata Apply at: Contact: / Reports To:CEO / Director & Head of OperationsWe're looking for a seasonedAVP of Salesto lead, scale, and transform our sales function. The ideal candidate is both a strategist and a practitioner — capable of building a high-performance sales organization, driving international B2B deals, and aligning sales...

  • Senior Campaign Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About (Analytics & Information Management):The Analytics & Information Management team is a global community that objectively connects and analyzes information, to create actionable intelligence for our business leaders. It identifies fact based opportunities for revenue growth in partnership with the businesses. The function balances customer needs,...

  • Delivery Boy

    1 week ago

    Chennai, Tamil Nadu, India Karnila Delivery Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Responsibilities:Maintain vehicle cleanliness & safetyFollow designated routesDeliver packages on timeCollect orders from storeProvide excellent customer serviceFlexi working

  • Java AWS Developer with Python

    2 days ago

    Chennai, Tamil Nadu, India Delivery Centric Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title : Java AWS Developer with PythonLocation : ChennaiJob ResponsibilitiesDesign, develop, and maintain scalable enterprise applications using Java, Spring Boot, and Python.Build and manage data pipelines and work on Databricks for analytics and transformation tasks.Develop, optimize, and maintain solutions using Oracle databases with strong SQL and...

  • Quality Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India NatWest Group Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Quality Analyst, AVP Join us as a Quality Automation SpecialistIn this key role, you'll be undertaking and enabling automated testing activities in all delivery models We'll look to you to support teams to develop quality solutions and enable continuous integration and assurance of defect free deployment of customer value You'll be working closely...

  • avp / gm

    5 days ago

    Chennai, Tamil Nadu, India Updater Services (UDS) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description Business Development & Sales (Hospitality Division)Position: AVP/ GM – Business Development & SalesDepartment: Sales & Marketing – Hospitality DivisionReports To: Business Head- Hospitality/COO-IFM BusinessRole OverviewThe Business Development & Sales professional will be responsible for driving revenue growth, expanding the client base,...