Lead ServiceNow Developer

21 hours ago


Bengaluru, Karnataka, India TESTQ Technologies Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Experience - 7 To 10 Years

Location- Pune/Mumbai/Hyderabad/Chennai/Bangalore/Noida

Any project-specific Prerequisite skills:- ITSM + VA + Now Assist + Agentic AI

Detailed JD:

  • Lead ServiceNow development in implementing solutions for AI Applications Testing
  • Implement Now Assist and Conversational AI Virtual Agent to enhance self service and reduce manual workload
  • Develop and maintain AI driven observability solutions deriving insights from logs metrics and traces
  • Create RESTSOAP API integrations between ServiceNow and external AIML platforms observability tools and enterprise apps
  • Design end to end workflows across AI Testing domain to test AI powered applications Conversational Interfaces Agentic workflows Traditional ML models and etc
  • Automate data ingestion event correlation and AIdriven resolution workflows
  • Ensure adherence to ITIL best practices and enterprise security standards in AIenabled solutions
  • Establish governance and transparency for AIdriven decisions
  • Continuously enhance ServiceNow performance scalability and automation accuracy to drive ITSM effectiveness
  • Qualifications
  • 6 years of combined experience in ServiceNow development and object oriented programming Java JavaScript Python
  • ServiceNow CSA and CAD certified
  • Hands on with AIML models RPA tools and predictive intelligence solutions
  • Minimum 4 years of hands on ServiceNow development experience
  • Advanced proficiency in JavaScript Glide scripting Business Rules UI policies and ServiceNow APIs python scripting
  • Strong knowledge of data structures design patterns performance scalability optimization
  • Experience with modern UI frameworks Angular React
  • Practical expertise in AIML model integration AI Ops and workflow orchestration with Agentic AI
  • Solid understanding of ITIL processes across Incident Change Request and Problem Management
  • Familiarity with Cloud platforms Azure AWS and AIML frameworks eg Azure OpenAI
  • Proven experience integrating external AI models via RESTSOAP APIs

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