Senior Telesales Associate

3 days ago

Swaminarayan Gurukul Ahmedabad, India Shubh Yatra Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Summary:As a Senior Telesales Executive at Shubh Yatra, you will be responsible for driving sales through outbound calls, promoting the company's travel services, and managing a team of telesales agents (if applicable). You will play a key role in achieving sales targets, enhancing customer satisfaction, and ensuring the overall growth of the company's telesales operations.

  1. Key Responsibilities:Lead Generation & Sales:
  • Make outbound calls to prospective customers and leads.
  • Promote and sell travel packages (flights, hotels, tour packages, etc.).
  • Follow up on inbound leads and customer inquiries.
  • Identify customer needs and recommend appropriate travel solutions.
  1. Sales Targets & Performance:
  • Achieve individual and team sales targets.
  • Maintain a high conversion rate by engaging with potential clients effectively.
  • Monitor sales performance metrics, analyze results, and suggest improvements.
  1. Customer Relationship Management:
  • Build and maintain relationships with customers to ensure repeat business.
  • Provide high-quality customer service, answering queries and resolving issues related to bookings, pricing, and services.
  • Offer personalized travel solutions based on customer preferences and budgets.
  1. Team Leadership (If Applicable):
  • Supervise, mentor, and train junior telesales agents.
  • Conduct regular team meetings, monitor daily performance, and ensure KPIs are being met.
  • Help in coaching and motivating the team to enhance their sales performance.
  1. Product Knowledge & Upselling:
  • Stay updated with the company's travel services, promotions, and deals.
  • Upsell additional services (e.g., add-ons like travel insurance, upgrades) to maximize revenue per sale.

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