tele caller

13 hours ago

Cochin, Kerala, India INDUZ ASSOCIATES Full time ₹ 4,20,000 per year

A Debt Recovery Telecaller is responsible for contacting cardholders with overdue payments to negotiate repayment plans and ensure timely debt recovery. The role requires excellent communication, negotiation, and problem-solving skills to professionally handle delicate situations while adhering to company and regulatory guidelines.

Key responsibilities

  • Collections calls: Make outbound and handle inbound calls to contact customers with overdue credit card payments.
  • Negotiate repayment: Explain outstanding balances, due dates, and consequences of non-payment. Negotiate and secure mutually acceptable repayment plans.
  • Meet targets: Achieve daily, weekly, and monthly targets for collections, resolution rates, and normalization.
  • Maintain records: Accurately log and document all customer communications, payment commitments, and follow-up activities in the CRM system.
  • Ensure compliance: Adhere to internal collections guidelines and regulatory requirements set by the Reserve Bank of India (RBI), including the use of non-threatening language.
  • Customer support: Provide information and support to help customers resolve their debt issues.
  • Handle escalations: Coordinate with field recovery teams for cases that require in-person follow-up
  • SHARE CV

Qualifications and skills

  • Education: A high school diploma or equivalent is typically required, with a bachelor's degree often preferred.
  • Experience: Proven experience in debt collection, tele-calling, or a customer service role, preferably within the Banking, Financial Services, and Insurance (BFSI) sector.
  • Strong communication: Excellent verbal communication and active listening skills are essential for effective interaction with cardholders. Proficiency in regional languages may also be an advantage.
  • Negotiation skills: The ability to negotiate effectively to arrange sustainable repayment solutions is critical.
  • Professionalism and empathy: A patient and professional approach is required to handle difficult and emotionally charged conversations.
  • Resilience: Persistence and mental resilience are necessary to manage the challenging nature of the role.
  • Computer skills: Basic computer skills and familiarity with CRM software for data entry and record maintenance are needed.
  • Regulatory knowledge: Understanding of debt collection laws and compliance procedures is a must.

Job Type: Full-time

Pay: ₹18, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Internet reimbursement
  • Paid sick time
  • Paid time off

  • Tele caller

    5 days ago

    Cochin, Kerala, India Astra international Human resources Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAstra International HR Consultancy, an ISO 9001:2015 accredited firm approved by the Ministry of External Affairs, specializes in global talent acquisition and HR solutions. Operating across Saudi Arabia, Qatar, Kuwait, Oman, Bahrain, UAE, and Europe, the company connects top-tier talent with leading organizations. With a focus on...

  • Tele Caller

    2 weeks ago

    Cochin, Kerala, India SAI SERVICE PVT LTD Full time ₹ 1,56,000 - ₹ 2,04,000 per year

    Tele CallerExperience: Min 1 year in tele callingQualification: Plus two and aboveSalary: Up to 17000Job Types: Full-time, PermanentPay: ₹13, ₹17,000.00 per monthBenefits:Health insuranceProvident FundWork Location: In person

  • Tele Caller

    5 days ago

    Cochin, Kerala, India Manarul Huda Trust Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    We are looking for a Tele Caller who is responsible for making outbound calls, promoting company products, generating leads, and maintaining records. should meet targets, and ensure customer satisfaction through effective follow-ups Location: Kochi

  • Tele caller

    6 days ago

    Cochin, Kerala, India Hopezen International Private Ltd Full time ₹ 1,44,000 - ₹ 1,68,000 per year

    We are looking for an enthusiastic and motivated Tele caller to join our team. The ideal candidate should have good communication skills and prior experience in tele calling or customer interaction.Responsibilities:Make outbound calls to clients and prospectsExplain company services and investment plans clearlyMaintain call records and follow up on...

  • Tele Caller

    1 week ago

    Cochin, Kerala, India HD Zone Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Uregent hiring Female Tele callerExperience 2-5 yearsGood communication skillJob Type: Full-timePay: ₹10, ₹15,000.00 per monthLanguage:Hindi (Preferred)English (Required)Work Location: In person

  • Tele Caller

    2 weeks ago

    Cochin, Kerala, India Upsilon Network Full time ₹ 1,44,000 - ₹ 2,16,000 per year

    Job Title: Tele CallerLocation: KochiExperience: Freshers or Experienced CandidatesSalary: ₹12,000 – ₹18,000 per month (based on experience and communication skills)Job Summary:We are looking for an enthusiastic and confident Tele Caller to join our restaurant team. The ideal candidate will be responsible for handling inbound and outbound calls, taking...

  • Tele caller

    3 days ago

    Cochin, Kerala, India HD Zone Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    DescriptionWe are looking for a dedicated Tele Caller to join HD ZONE's sales support team in Ernakulam. As a Tele Caller, you will play a crucial role in reaching out to potential customers over the phone to promote our consumer electronics products and services. This position is vital to our company as you will be the first point of contact for many...

  • Tele Caller Executive

    2 weeks ago

    Cochin, Kerala, India SAI SERVICE PVT LTD Full time ₹ 1,56,000 - ₹ 2,04,000 per year

    Company: Sai Service Private Limited( Maruti Suzuki)Post: Tele caller for Service DepartmentSalary: Up To: 17000Job Locations: Nettoor, Pathadipalam, KolencheryJob Type: Full-timePay: ₹13, ₹17,000.00 per monthBenefits:Health insuranceProvident FundWork Location: In person

  • Tele Caller

    2 weeks ago

    Cochin, Kerala, India Bonvoice Solutions Private Limited Full time ₹ 1,56,000 per year

    We are seeking enthusiastic and customer-focused Tele Callers to join our team. The ideal candidate will be responsible for making outbound calls to customers, handling inbound queries, and achieving set targets.Key Responsibilities:Make outbound calls to customers for renewalsAnswer incoming calls from customers to address inquiries or resolve...

  • Sales Coordinator cum Tele caller

    11 hours ago

    Cochin, Kerala, India Tothr Full time ₹ 12,00,000 - ₹ 15,90,000 per year

    The Sales Coordinator cum Tele-Caller will be responsible for handling pre-sales, managing customer interactions, maintaining strong relationships with builders under Channel Partner (CP) agreements2–3 years of experience. Proficiency in MS Office