Product Manager

Product Manager - Shrink Analytics

Job Title: Product Manager – Shrink Analytics Platform (SaaS/PaaS)

Location: Bangalore, India (Hybrid)

Reports To: Global Director, Software Solutions Management

Sensormatic Solutions is the leading global retail solutions portfolio of Johnson Controls powering operational excellence at scale and enabling smart and connected shopper engagement. With our innovative solutions (Traffic Intelligence, Loss Prevention, and Inventory Intelligence) we bring together diverse data and insights to drive customer experience improvements and enable retailers to build streamlined shopping.

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As the Product Manager of Shrink Software portfolio, part of the Sensormatic's Global Solutions Management team, you will lead setting product direction, pricing models, and features and related services. This position will serve in a traditional software product lifecycle management capacity with pronounced focus on evaluating and driving product offerings including AI/ML offerings, becoming the go-to person in this area through driving more data-oriented thinking among internal and external stakeholders.

We are seeking a strategic and technically savvy Software Product Manager to lead the development and growth of our shrink software portfolio. This role is responsible for defining the product vision, roadmap, and execution strategy for a cloud-based analytics platform that helps retailers detect, analyze, and reduce inventory shrinkage using RFID and AM/RF technologies among other data sources. You will work closely with customers, sales teams, and other cross-functional teams to foresee market trends, translate market demands and customer needs, and business goals into a clear product vision and an actionable roadmap.

• Product Strategy & Roadmap: Define and own the product vision and roadmap for the Shrink Analytics offering, ensuring alignment with business objectives and market needs.
• Own Product Roadmap: Define and own the product roadmap for the Shrink platform, aligning with company goals and customer needs, and prioritizing features and enhancements based on business value, technical feasibility, and market demand.
• Outside-In Perspective: Engage with customers, partners, and internal stakeholders to gather feedback and validate product direction.
• Cross-Functional Collaboration: Work closely with engineering, RFID hardware teams, customer success, and retail operations to ensure seamless integration between software and physical infrastructure.
• Data-Driven Decision Making: Use analytics and customer feedback to prioritize features that improve provisioning speed, accuracy, and user satisfaction.
• Compliance & Security: Ensure software offering aligns with data privacy, security, and compliance standards relevant to retail operations.
• Go-To-Market: Support go-to-market activities, including sales enablement, pricing strategy, and product documentation.

• BS/BA degree in Computer Science, Computer Engineering or related technical discipline required. MBA or Master is a plus.
• 7 years of experience in Product Management, preferably in B2B SaaS or retail technology.
• Experience of Agile methodologies, preferably SAFe.
• Strong understanding of retail operations, inventory management, or loss prevention.
• Experience with RFID, IoT, or data analytics platforms is a strong plus.
• Problem solving – identifying and developing solutions based on existing processes or systems.
• Detail-oriented and self-driven, with strong group facilitation and interpersonal skills.
• Proven ability to translate complex technical workflows into simple, user-friendly solutions.
• Excellent communication, stakeholder management, and problem-solving skills.
• Familiarity with tools such as Jira Align, Jira, Confluence, Figma, and product analytics platforms.
• A customer-focused, self-driven mindset with a passion for delivering scalable, high-impact solutions.
• Ability to work in a fast-paced, open and collaborative environment as well as work independently and to manage own self-development and learning, as well as mentoring others within the team.

• Experience in retail technology, supply chain, or inventory management systems.
• Experience with shrink analytics, video surveillance integration, or organized retail crime (ORC) detection tools.
• Experience with RFID technology or IoT provisioning.
• Familiarity with cloud platforms (AWS, Azure, GCP), API-based integrations, and data visualization tools.
• Certifications such as SAFe POPM, CSPO, or PMI-ACP.

If you're passionate about building impactful software that transforms retail operations, we'd love to hear from you.