Data Analyst

ENTERPRISE WARRANTY EXCELLENCE: DATA ANALYST

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

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Job Summary :

The Enterprise Warranty Excellence: Data Analyst key member of the warranty enterprise Center Of Excellence (COE). The warranty data analyst will be responsible for executing the full data science cycle: data acquisition through insight communication, effectively and efficiently. Additionally, the warranty data analyst will be responsible for ensuring the early detection of significant warranty issues, validation of corrective actions, metrics and scorecard development and maintenance and cost, scenario and predictive modeling. The analyst will also maintain an active involvement with their assigned PBU(s) and ensure data analysis requests are completed in an effective and timely manner. Finally, the analyst will work with their peers within the department to share knowledge, lessons learned and best practices to continually improve their outputs as well as the departments business processes. To be successful in this role, the candidate must possess strong communication skills, a passion for continual improvement, and the ability to develop strong relationships. The role will report to the Enterprise Warranty Excellence: Supplier Data Analyst Supervisor and operate across multiple business units.

What will you do?

• Collect and coordinate business requirements for analytical reporting.
• Develop regular warranty data analysis reports for the business.
• Monitor the performance of reports and dashboards, complete data validation, and resolve data integrity issues.
• Provide BI system user support through training and query resolution to ensure the most effective usage of BI data.
• Key focus on eliminating manual reporting activities within the Product Management teams through system automation.
• Assess current state reporting activities and develop robust solutions to automate and optimize.
• Ensure appropriate security measures are adhered to.
• Acquire data from primary or secondary data sources and maintain databases/data systems.
• Identify, analyze and interpret trends or patterns in complex data sets.
• Support continual improvement opportunities within the business.
• Filter and "clean" data, and locate and correct data problems.
• Locate and define new process improvement opportunities.
• Review ad-hoc vs. standard management reporting process to help determine when repetitive ad-hoc requests should be included as standard reporting.
• Perform various ad-hoc assignments.
• Familiar with SharePoint site administration.
• Developing work flows in Power Automate and developing business applications in Power Apps.

What we look for?

• Bachelor's Degree in Computer Applications, Engineering, Business Management, Mathematics or related field.
• 1-2 years as a Business or Data Analyst.
• Excellent verbal and written communication skills.
• Experience with Visualization Software (ie. PowerBI) and Coding (e.g., R, Python, etc.)
• Excellent analytical and problem-solving skills, including the ability to disaggregate issues, identify root causes, and recommend solutions.
• Self-motivated, results-oriented and possess a strong sense of urgency.
• Strong time management and organization skills.
• Highly customer-focused and able to manage conflicting priorities.

Please read following eligibility conditions :

• Have been in your position for not less than 18 months.
• FY24 Performance should be minimum "Consistently Meets Expectations" or higher
• Employees on active warning letters and in PIP for last 6 months are not eligible to apply
• Employees with required education/qualification background can only apply which meets the job description
• Upon selection in one IJP, employee will not be considered for another role and application will cease to exist
• Applicants undergoing company sponsored certification program are not eligible to apply
• Fresh graduates/postgraduates during their training period are not allowed to apply.

What we offer:

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands.