Customer Support Associate
5 days ago
Job Responsibilities:
- Manage the company's customer services to support various customer services programs, which include 24x7 Global customer care center, field engineers, field engineer, field spare parts (FRU) management in 70+ countries
- Monitor the support cases regularly to ensure the cases are closed as per the set Service Level Agreement (SLA)
- Coordinate with resources/third-party vendors to meet the SLAs.
- Handle complete day-to-day operations of the command center.
- Ability to complete the assignment on schedule.
- Ensure all orders are completed and systems updated accordingly.
- Ensure all outbound paperwork is accurate and recorded correctly.
- Maintain metrics and customer service logs.
Other duties and special projects as assigned.
Required Skill Sets
- Strong Verbal and Written Communication
- Analytical and Problem-Solving mindset
- The candidate should be willing to work in a fast-paced 24x7 environment. Shifts can be day/night depending on the business requirements.
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