
Deputy Manager
4 days ago
Deputy Manager - Vendor Management (Recoveries)
About Us
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
What's in it for YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
Manage channel partners handling tele calling responsibilities for the assigned recovery portfolio.
Role Accountability
- Execute recovery strategy for the site, track performance and give inputs to Portfolio Manager
- Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning
- Formulate strategies for low performing segments/markets and implement the same with vendor sites. Guide vendors to design a competitive incentive plan to ensure performance improvement
- Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues
- Strategize and segment portfolio churning on dialer prioritizing at various cuts in terms of Vintages / Occupation segment / Geography /any new product-variants to improve efficiencies and performances
- Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders
- Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources
- Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required
- Identify right sets of accounts for TC-retention, adopting a segmented approach basis past delivery-trends
- Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral
- Ensure necessary training /certifications for tele calling staff in line with compliance requirements
- Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all recovery operations at channel partner sites
- Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures
- Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts - Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc.
Measures of Success
- Rate of Recovery (ROR)
- Money Recovered
- NFTE productivity
- PLI penetration
- Waiver Targets
- Tele Retention rate
- NFTE training coverage
- Customer complaints volume
- Vendor SLA adherence
- No adverse observations in internal/external audits
- Process adherence as per MOU
Technical Skills / Experience / Certifications
- Credit Card knowledge along with good understanding of Collection Processes
- Knowledge of dialer strategies
- Experience of managing large distributed vendor teams
Competencies critical to the role
- Stakeholder Management
- Result Orientation
- Process Orientation
- Problem Solving Skills
Qualification
Post-Graduate / Graduate in any discipline
Preferred Industry
Credit Card
Experience LevelMid Level-
Deputy Manager
3 days ago
Gurgaon, Haryana, India Shree Cement Ltd. Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCompany DescriptionShree Cement Ltd. is one of the top three cement groups in India, with a production capacity of 57.4 MTPA (including overseas) and a power generation capacity of MW. Since 1979, the company has focused on sustainable and inclusive growth through innovation and operational excellence. Shree Cement is a member of the #RE100 initiative,...
-
Deputy Manager
4 days ago
Gurgaon, Haryana, India Cushman and Wakefield Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDeputy Manager - Security Job TitleDeputy Manager - Security Job Description Summary Job Description responsibility. Accountability: He is accountable to ensure that work is carried out as per DLF Safety management System. Spread safety procedures & safety awareness across down team. OH&S Responsibility To ensure DLF HSSE Policy is understood by...
-
Deputy General Manager
6 days ago
Gurgaon, Haryana, India ScaleneWorks People Solutions LLP Full time ₹ 15,00,000 - ₹ 25,00,000 per yearDeputy GM – Investments & Strategic Alliances | Diversity Professionals PreferredWe are looking for a dynamic professional to join our team asDeputy General Manager – Business Developmentwith a leading real estate company.In this role, you will work closely with leadership on:Identifying new growth opportunities and partnerships (LAND...
-
Deputy Manager
4 days ago
Gurgaon, Haryana, India Tata Aig General Insurance Company Limited Full time ₹ 2,50,000 - ₹ 7,50,000 per yearDeputy Manager - Branch Operations Role Summary TATEnsure TAT is achieved as per agreed SLA Quality & FTR99% Quality & FTR needs to be maintained across all line of Business Stake Holder ManagementEnsure to manage internal and external stakeholders and according to give the feedback, ensure smooth transactions and process improvement, better...
-
Deputy Manager
3 weeks ago
Gurgaon, Haryana, India Crescendo Global Full timeDeputy Manager - Finance Controllership - IGAAP - 6 Years - Gurugram We are looking for a Deputy Manager - Finance Controllership professional to work in a dynamic consulting environment Location - Gurugram Your Future Employer - A global professional services firm that delivers integrated solutions across Business Services Professional Services and...
-
Deputy Manager
4 weeks ago
Gurgaon, Haryana, India Max Life Insurance Full timeJob Title Assistant Manager Deputy Manager - Business Support Location Gurgaon 90C Department BPMA Function Reporting to Band 5A 5B KEY RESPONSIBILITIES Manage and maintain the calendar of assigned leaders including scheduling appointments meetings and travel arrangements Prepare and edit correspondence communications presentations and...
-
Deputy Manager/Manager
1 week ago
Gurgaon, Haryana, India MakeMyTrip Full time ₹ 20,00,000 - ₹ 25,00,000 per yearRole: Deputy Manager/Manager - Holiday Expert (Inside Sales Team Lead)Level: Deputy Manager/ManagerReporting To: Associate Director - Holiday SalesLocation: GurgaonAbout the FunctionWith a deep understanding of Indian consumers' travel preferences, the MMT Holidays team curates a wide array of holiday packages for destinations across the globe.As a leading...
-
Deputy Manager
6 days ago
Gurgaon, Haryana, India Cushman & Wakefield Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob TitleDeputy Manager - SecurityJob Description SummaryJob Descriptionresponsibility. Accountability: He is accountable to ensure that work is carried out as per DLF Safety management System. Spread safety procedures & safety awareness across down team. OH&S Responsibility To ensure DLF HSSE Policy is understood by self and co-workers. To ensure safety...
-
Gurgaon, Haryana, India FARTHEST LOGISTICS Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionFarthest Logistics offers robust and reliable logistics solutions at local, regional, and global levels, supporting the continuous evolution of businesses. Our focus is on enhancing efficiency and providing seamless logistics services to meet diverse needs. We strive to be a valued partner for companies seeking dependability and excellence...
-
Deputy Manager
6 days ago
Gurgaon, Haryana, India Pragya Full time ₹ 12,00,000 - ₹ 36,00,000 per yearEstablished in 1995, Pragya is a non-governmental, development organization implementing projects in the remote and underserved regions of the world. The organization aims to deliver integrated and holistic development projects in the areas of gender, education, health, renewable energy, agriculture and water management, and disaster management. Pragya is...