IN-Technical Consultant Int

3 days ago

Coimbatore, Tamil Nadu, India blue yonder Full time
Job Description

Scope:

The Technical Consultant Int Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices.

Our current technical environment:
  • Microsoft Azure
  • VMware ESXi
What youll do:
  • Perform troubleshooting of hardware, OS, and network issues based on standard operating procedures (SOPs).
  • Log, track, and update incidents and requests in the ticketing/ITSM system.
  • Escalate unresolved issues to L3 teams with proper documentation and logs.
  • Perform routine health checks, daily checklist activities, and report deviations.
  • Support user requests related to access, password resets, and basic infra queries.
  • Adhere to defined processes, SLAs, and compliance/security guidelines.
  • Maintain accurate documentation of incidents, knowledge articles, and runbooks.
  • Manage servers (Windows/Linux), virtualization platforms, storage systems, and network devices.
  • Implement standard changes and upgrades to infrastructure components.
  • Support patching, backup/restore operations, and performance monitoring.
  • Create technical documentation, knowledge articles, and mentor L1/L2 engineers.
  • Participate in audits, compliance checks, and ensure security standards are met.
  • Collaborate with architects and project teams on infrastructure design and integration.
What we are looking for:
  • Bachelors degree in IT/Computer Science/Electronics (preferred) or equivalent diploma.
  • 5 years of relevant infrastructure support/engineering experience.
  • Relevant certifications (e.g., Microsoft, Red Hat, VMware, CCNA, ITIL Intermediate) are highly desirable.
  • Deep expertise in at least two infrastructure domains (e.g., server administration, networking, storage, cloud, security).
  • Strong troubleshooting and analytical skills with ability to solve complex, multi-domain issues.
  • Experience with automation/scripting (PowerShell, Python, Ansible, Terraform, etc.).
  • Hands-on experience with enterprise monitoring, backup, and ITSM tools.
  • Strong understanding of ITIL processes and enterprise operations.
  • Excellent communication and leadership skills to collaborate with business, operations, and engineering teams.
  • This role involves rotational shifts, including night shifts, to provide 24/7 application support.
  • Flexibility to work weekends and public holidays as per shift schedule.
  • Ability to handle responsibilities independently during off-hours.
Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success and the success of our customers. Does your heart beat like ours? Find out here: Core Values. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Locations
  • IND - Coimbatore (708)

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