Application Engineer Team Lead

Application Engineer Team Lead

Location:
Pune, India

Experience:
8 – 12 years

Business Unit
: PS (Payment services

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Job Rol**
e: Application Engineering, Investigation of incidents, change request (Small Enhancement), Application development for performance improvement, Emergency fixes and permanent solution for issues report

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The role expects candidates**

• toReview and improve the application availability to customers and reduce downti
• me.Ensure all payment functionalities are as per requirements and proactively find the gap and enhance the platform to function as per commitment to clie
• ntsWork on change requests/small enhancement, testing, support SIT, UAT pha
• se.Ensure release implementation and postproduction supp
• ortIn case of any emergency issues reports, the candidate is expected to provide his expertise to resolve the issue and provide temporary fix and work on problem ticket/permanent enhancem
• entEnsure governance and closure of all application-related issues reported by clients in agreed SLA framewo
• rk.Work closely with IT operations team and identify opportunities of automation to ensure elimination of recurring issues in producti
• on.Work on initiative to improve performance of the platform & critical services and saving on infra utilization, optimization, building automation tools, optimization of microservices & their performan
• ce.Create documentation of processes and change/create S

**OP.

Roles and responsibilities det**

ailsParticipate in the handling of incidents with the aim of their resolu

• tionParticipate in supporting the RUN L2/L3 team and resolving production-related incidents/probl
• ems.Debug and troubleshoot Java based applications and resolve technical iss
• ues.Analyze and resolve complex production issues, identifying root causes with implementation supp
• ort.Participate in the analysis of incidents by the RUN IT team, and recommend actions to be implemented based on the reported inci
• dentParticipate in implementing the necessary developments to resolve the inci
• dentAssist in developing small enhancements and features for existing applicati
• ons.Participate in carrying out unit tests and write the documentation corresponding to the modifications made before going into Produc

tionParticipate in respecting commitments/S

• LA'sParticipate in meeting commitments in terms of deadlines and quality of work prov
• idedAnalyze user-reported issues and identify the root cause effectiv
• ely.Provide advanced technical support for production systems and ensure minimal downt
• ime.Participate in compliance with standards specific to your acti
• vityParticipate in improving your team's indicators to improve the quality and image of the com
• panyParticipate in compliance with the development standards as part of its acti
• vityParticipate in defining areas of development for procedures specific to mainten

anceParticipate in RUN team sup

• portParticipate in assisting RUN teams in deploying into produc
• tionParticipate in the validation of deliverables / RUN/PROJECT team procedures during the Roll
• out.Participate in assisting the RUN team with requests for information/technical business consultat
• ion.Participate in training and support RUN t
• eamsValidate network enhancements and ensure non-regression t
• estsMaintain technical documentation and provide guidance to us

ers.Ensure the supervision of consultants on site with the aim of satisfying the Cl

• ientParticipate in ensuring task assign
• mentParticipate in ensuring the assignment and monitoring of the management of customer environm
• entsParticipate in ensuring the developments carried out in order to resolve the ano
• malyParticipate in providing first level support training and develop K
• PI'sParticipate in carrying out on-site support miss
• ionsParticipate in ensuring the development of junior support engin
• eersParticipate in establishing the on-call sche
• duleParticipate in the on-call program according to sche
• duleEnsure intervention in the event of an incident occurring outside working h

ours