Workforce Management(WFM)

1 week ago


Salt Lake Kolkata West Bengal, India FastInfo Legal Services Pvt Ltd Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Real Time Analyst (RTA) MIS , WFM at Fastinfo



Location: Kolkata, Salt Lake Sector V

Experience: 2+ Years



Fastinfo is looking for a detail-oriented and proactive Real Time Analyst to join our workforce management team If you have strong analytical skills and a passion for optimizing operations in real-time, we want to hear from you

Key Requirements:

  1. 2+ years of experience as an RTA / WFM in a BPO or similar environment

  2. Strong knowledge of real-time monitoring, queue management & workforce scheduling

  3. Proficiency in Excel, WFM tools, or dashboards

  4. Excellent analytical and problem-solving skills

  5. Strong communication and collaboration abilities

  6. Ability to perform under pressure and adapt quickly to changing conditions

If you're ready to thrive in a fast-paced environment and play a key role in ensuring operational efficiency, apply today

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person


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